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Cirrus Insight Mobile gives Salesforce users new email options

Salesforce users can now use the Cirrus Insight Mobile app to access customer information through various mobile email platform options, and other CRM news.

Fresh off of introducing an app to integrate Google Drive and Salesforce, Cirrus Insight has launched Cirrus Insight Mobile, an iOS app that allows users to access information from Salesforce directly from a variety of email platforms.

Released on July 8, the new app -- which allows users to access information directly from Salesforce -- from the Laguna Hills, California-based company is compatible with Gmail, Exchange Outlook, Yahoo, Lotus Notes and any other IMAP or ActiveSync email platform.

Users can also complete certain Salesforce-generated tasks from their inbox. With email tracking, users can see who opens their emails in real time as well as access customer information, create leads, set reminders, schedule meetings and events and close opportunities.

Cirrus Insight Mobile is available only for iPhones running iOS 6 and 7. Rollout for the iPad and Android devices will follow shortly, the company said.

Coaches get discount on CRM platform

CRM software maker Soffront is giving a 20% discount to members of the International Coach Federation (ICF) -- an association of professional coaches -- toward a purchase of the company's lead management and email marketing software in a partnership that Soffront hopes will help expand its customer base through referrals.

With the discount, ICF members can choose between three standard service levels for small and medium-sized businesses (SMBs), which are cloud-based and mobile-ready.

ICF has more than 20,000 members and 13,000 credentialed coaches in more than 100 countries.

Amdocs modernizes cellular operator's CRM

Cellcom Israel, the country's largest cellular operator, has selected CRM provider Amdocs to revamp its systems with the company's latest software update. The aim is for Amdocs to consolidate Cellcom's CRM operations throughout all lines of business, including wireless, wireline, Internet and international-calling lines.

Cellcom Israel's VP of IT, Jack Oster, said the update is meant to help his company's customer experience by supporting service bundling and improving such processes as sales, new service and price plan introductions and repair services.

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