News Stay informed about the latest enterprise technology news and product updates.

Salesforce.com makes financial services push

With a new wealth management edition and a 25,000-seat deal at Merrill Lynch, Salesforce.com is committing to one of CRM's biggest verticals.

Salesforce.com yesterday embarked on a major push toward the financial services industry, signing up 25,000 subscribers at Merrill Lynch and releasing a new wealth management edition.

Speaking to press, analysts and customers in New York, Marc Benioff, the San Francisco-based company's CEO, laid out the strategy bluntly as Salesforce.com prepares to take on Bloomberg, which provides real-time news, market data and analysis to financial advisors.

"We think it's an industry ripe for change," Benioff said, pointing to what he called the museum of financial services in the corner -- an abacus, an adding machine and a Bloomberg workstation. "We're evolving to focus on the financial services industry."

Salesforce.com calls the new edition "the next-generation desktop" for financial advisors. Its CRM technology is combined with mashups from management and financial services partners and offers client tracking information, team calendaring, client action plans and household management tools to understand the household profile of clients in a single view.

For more on SaaS CRM
Check out our SaaS CRM Learning Guide

Learn how to build a business case for SaaS CRM

See what happened to Siebel OnDemand

The service is a direct shot at Bloomberg, which charges $1,500 per month for a terminal and data services. Salesforce.com Wealth Management costs $500 per month.

The Wealth Management edition becomes Salesforce.com's first industry-specific application. To date, the company had let customers and partners on its acquired by RightNow, introduced vertical on-demand editions for insurance, high tech, automobile, communications and media.

Financial services has been an early adopter and big spender when it comes to CRM technology. Salesforce.com has obviously seen some opportunity there, releasing a tool from Okere as part of its

Dig Deeper on Contact center management

Start the conversation

Send me notifications when other members comment.

Please create a username to comment.

-ADS BY GOOGLE

SearchContentManagement

SearchUnifiedCommunications

SearchDataManagement

SearchEnterpriseAI

SearchERP

Close