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Analyze this -- Siebel analytics extends beyond CRM
(Source:, 10/05/04)
Siebel has added financials, workforce/employee performance and supply chain to its analytics arsenal.

Data quality market evolves as interest ramps up
(Source:, 09/29/04)
The data quality market has seen some consolidation in recent years and, as bad data continues to haunt the enterprise, that should continue.

Breaking down a bevy of BI vendors
(Source:, 09/15/04)
A new Forrester report dissects the business intelligence market and evaluates vendors in three categories of reporting.

Nucleus Research scores hosted CRM, BI
(Source:, 09/08/04)
RightNow,, Cognos and Business Objects rise to the top of the heap.

The Humpty Dumpty data dilemma
(Source:, 08/19/04)
Corporate data is increasingly falling apart and execs are constantly trying to piece it back together again. But companies have plenty of choices when it comes to getting scattered data in order.

Data: The dirtiest four-letter word in CRM
(Source:, 07/30/04)
Is bad data the real cause of CRM failure? editor Kerry Glance explores how destructive dirty data can be.

Customer intelligence – the next generation
(Source:, 07/20/04)
External data sources, in addition to the internal databases, can significantly enhance companies' marketing capabilities. Armed with more complete data about customers and prospects, companies can perform better customer analytics and achieve more targeted marketing.

Put your faith in CRM's data stewards
(Source:, 06/18/04)
At the Smart CRM West conference, analysts preached the importance of planning for a CRM implementation and installing a few key people to serve as data stewards.


NetWeaver gets BI, Web services boost
(Source:, 10/06/04)

Microsoft brings BI to the masses
(Source: eWEEK, 09/29/04)

Hyperion bolsters its consolidated BI
(Source: eWEEK, 09/21/04)

Data is key to CRM
(Source: The Manufacturer, 09/21/04)

Insurance customers not at a premium
(Source: destinationCRM, 09/13/04)

Trucking company's data warehouse carries a heavy load
(Source: Line56, 09/10/04)

The time is right for real-time BI
(Souce: DM Review, 09/08/04)

Actuate joins Eclipse; starts open source BI
(Source: eWEEK, 08/24/04)

Hyperion acquires QIQ Solutions

If you're losing sleep over some pressing BI problems,'s business intelligence expert William McKnight can help. Here is a sampling of advice he's given to other readers.

The roles of data warehousing, data mining and OLAP in knowledge discovery

Essential technical skills of a data warehouse architect

What to budget for BI infrastructure costs

BPM and business intelligence

Establishing BI steering committees

Complying with Sarbanes Oxley Act

See more expert advice from business intelligence expert William McKnight


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