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SearchContentManagement
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Knowledge bases benefit customer service, call center training
Knowledge bases provide call center agents with training documents and answers to frequently asked questions as they continue to ...
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Box Shield, mobile app upgrades on the way
Among a slew of coming upgrades, Box Inc. goes after Microsoft's government business with FedRAMP High certification.
SearchUnifiedCommunications
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Google utilizes AI for Series One Meet hardware
Google partners with Lenovo in developing video conferencing hardware for the Google Meet service. The Series One device uses ...
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Zoom launches two-factor authentication
Video conferencing company Zoom has introduced two-factor authentication, a feature already available in competing products from ...
SearchDataManagement
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Pandemic exposes difficulty of data management in education
Limited resources and a shift to remote learning have shown the inequalities across school districts when it comes to data ...
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Aerospike Connect improves integrations with NoSQL database
Aerospike updates connectors for popular data query and event streaming tools, including Kafka, Spark, Pulsar and soon Presto, ...
SearchEnterpriseAI
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Expanding explainable AI examples key for the industry
Improving AI explainability and interpretability is key to the continued building of trust with consumers and the continued ...
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Nvidia, Arm deal creates AI, chip powerhouse
Nvidia's acquisition of U.K. chipmaker Arm, if approved by regulators, will greatly expand Nvidia's reach in the CPU market, ...
SearchERP
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5 supply chain cybersecurity risks and best practices
Threats to supply chain security have increased in the wake of COVID-19. Learn what they are and how you can defend your ...
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Multi-tenant ERP's value touted at Inforum 2020
The Infor CloudSuite approach includes industry-specific functionality intended to make cloud ERP implementations more efficient ...