Problem solve

Problem solve

Get help with specific problems with your technologies, process and projects.

• Integrating SAP CRM 3.0 and SAP ECC 6.0

  Find out if it's possible to run SAP CRM 3.0 and SAP ECC 6.0 simultaneously in this expert tip. Learn about SAP R/3 plug-ins available in SAP ECC 6.0. Continue Reading

• Tips and best practices for implementing open source CRM

  When implementing open source CRM, pay attention to budget and functionality, as well as other CRM implementation best practices, says expert Richard Boardman. Continue Reading

• How do outbound and inbound call centers build profitable customers?

  In this tip, expert Martha Rogers explains how inbound call center agents and outbound call center agents play different roles in building customer profitability. Continue Reading

• Four tips for downgrading customer status

  Learn four steps to take when downgrading customer status and altering the customer tier, including offers that might build customer loyalty again. Continue Reading

• What's the best way to manage unprofitable customers?

  Learn tips for turning unprofitable customers into profitable customers in this tip. Find out who in the organization should manage unprofitable customers. Continue Reading

• Results of customer engagement survey of emotionally satisfied customers

  Expert Lior Arussy discusses the impact of a customer's emotional engagement with a company, citing a customer engagement survey of emotionally satisfied customers.Continue Reading

• How can we leverage data from our predictive analytics software?

  Get tips for leveraging data from predictive analytics software in this expert response. Learn how call center agents can utilize customer data.Continue Reading

• What custom WFM reports should we have developed for our new system?

  Learn what WFM reports are most important in a workforce management system. Key call center reports will measure shrinkage, talk time and more.Continue Reading

• How can we get our agents to focus on building customer profitability?

  In this tip, learn techniques for getting call center agents to focus on building customer profitability and improving the customer experience when up-selling.Continue Reading

• Top 10 CRM implementation pitfalls

  Get the top 10 CRM implementation pitfalls and learn what organizations should avoid when implementing a CRM system in this tip.Continue Reading

• Working with multiple Microsoft CRM instances and security roles

  Get tips for working with two Microsoft CRM instances on the same domain and learn about Microsoft CRM security roles in CRM 3.0 in this expert tip.Continue Reading

• Quote generation software that integrates with Microsoft CRM

  : Learn about two quote generation software vendors that provide complex quote generation and product configuration functionality and work well with Microsoft CRM.Continue Reading

• Measuring the effectiveness of CRM

  Learn how to measure and evaluate the effectiveness of CRM and find out if pre-built CRM reports will meet your reporting requirements in this expert tip.Continue Reading

• Are airline loyalty programs becoming a disincentive?

  Get one expert's opinion of airline loyalty programs and whether or not their impact on customer loyalty is a positive one.Continue Reading

• Should we change our customer loyalty strategy during a recession?

  Find out if you should change your customer loyalty strategy during a recession and learn why it's a good time to focus on building customer trust.Continue Reading