- November 02, 2012
Microsoft added a new user interface and integrated Skype and Yammer in an update of its Dynamics CRM software.
- October 31, 2012
A majority of human resource departments fall behind in customer experience efforts by not engaging employees, a study found.
- October 19, 2012
Salesforce.com has partnered with 20 vendors to fill out its Marketing Cloud platform, and Microsoft acquired automated marketing vendor MarketingPilot.
- September 21, 2012
Salesforce.com is getting into the marketing technology business with its latest release, Marketing Cloud.
- September 20, 2012
Salesforce.com CEO Marc Benioff spoke to an audience for 3 hours at Dreamforce. Then the audience got to ask questions.
- September 20, 2012
Salesforce.com officials at Dreamforce 2012 unveiled several new cloud products aimed at bringing social media-style collaboration to the workplace.
- September 13, 2012
Dreamforce 2012 is expected to draw 70,000 people and will highlight Salesforce.com's cloud-based sales, services and marketing products.
- August 23, 2012
FinancialForce.com will bring more bundled services to the Salesforce App Exchange through a partnership with Jobscience and AccountAbility.
- August 09, 2012
IT analyst firm Gartner predicts social media companies will take in nearly $17 billion in revenue this year.
- July 06, 2012
Storage facility business hopes to see ROI on Web advertising with SugarCRM after recording data on ads with pen and paper.
- July 02, 2012
An emergency response software seller needed a little help tying a new CRM platform to its inventory and back end systems.
- June 25, 2012
Oracle is bringing together its many social, analytic and CRM acquisitions under a new customer experience management product strategy.
- June 21, 2012
Experts recommend taking time and making the most of data to market digitally.
- June 14, 2012
Gartner predicts only half of Fortune 1000 companies will see return on investment from social CRM.
- June 08, 2012
The CRM heavyweights bought up a handful of social CRM start ups this month and it should convince CRM buyers to invest in the technology themselves, analysts said.