- July 16, 2013
SearchCRM's Lena Weiner looks to an episode of Gordon Ramsey's Kitchen Nightmares for some key examples of mistakes to avoid when launching a social CRM initiative.
- June 25, 2013
Oracle's database, hardware, Java and Fusion are being integrated with Salesforce.com in a partnership announced Tuesday.
- June 13, 2013
Salesforce's acquisition of digital marketing software firm ExactTarget is virtually a done deal. Find out what customers can expect for the future.
- June 13, 2013
Fresh from the ACCE conference, Lena J. Weiner reports on multiple exciting trends in CRM, including automated and social CRM.
- May 15, 2013
The ACCE conference celebrated its 10th anniversary with the ICMI awards dinner. Find out which companies were recognized for excellence in service.
- April 22, 2013
Move aside iOS: Windows 8 operating system could be what turns tablets and smartphones into serious business platforms.
- April 19, 2013
SugarCRM's recent SugarCon conference in New York boasted plenty of tips and advice for organizations launching a social CRM initiative.
- April 10, 2013
Culture issues and lack of compliance policies are just two of the factors that work against social CRM, according to one speaker at this week's SugarCon conference.
- March 21, 2013
Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives.
- March 14, 2013
Answers to product changes could come as New Orleans hosts the four-day Microsoft Dynamics Convergence 2013 conference.
- February 28, 2013
Salesforce.com emphasized Salesforce customers over social technology at its annual winter conference, according to consultant Denis Pombriant.
- February 14, 2013
Dropbox, Google Drive, Harvest and other services are now available on Salesforce's Do application.
- January 10, 2013
A BMX bicycle dealer talks about Retail Anywhere, a point-of-sale company acquired today by CRM vendor NetSuite to update its e-commerce technology.
- December 17, 2012
Available next year, Salesforce.com's Work.com will merge human capital management with sales in the cloud.
- November 15, 2012
The annual Gartner Magic Quadrant report found field service management technology fragmented but potent for growth.