News
News
- August 15, 2014
15 Aug'14
Multichannel retail faces new challenges, says RSR report
In the era of multichannel retail, companies are struggling with customer data management, inventory fulfillment and more.
- August 08, 2014
08 Aug'14
Sales and marketing platform captures client data
Sales and marketing platform Salesgenie looks to upgrade lead management and marketing capabilities, enabling users to customize email campaigns and contact prospects; and other CRM news.
- August 01, 2014
01 Aug'14
Sitecore, Komfo join to create social marketing suite
After buying a majority stake in Komfo, CEM platform provider Sitecore has launched Sitecore Social, a social media marketing suite that allows marketers to publish content on those channels; and other CRM news.
-
- July 11, 2014
11 Jul'14
Cirrus Insight Mobile gives Salesforce users new email options
Salesforce users can now use the Cirrus Insight Mobile app to access customer information through various mobile email platform options, and other CRM news.
- July 07, 2014
07 Jul'14
Marketo, Integrate join forces in software collaboration
Marketing software company Integrate announced it will join Marketo's LaunchPoint Ecosystem; other CRM news.
- June 20, 2014
20 Jun'14
Salesforce's Desk.com app targets SMBs
Salesforce.com's upgrade of its Desk.com application includes a new agent console, a mobile app and new reporting capabilities.
- June 11, 2014
11 Jun'14
Google Drive, Salesforce come together, other news
A new app integrates Google Drive with Salesforce, and other CRM news.
- May 27, 2014
27 May'14
Customer empowerment shifts enterprises' focus, sparks innovation
Companies need to take a data-driven approach to marketing, sales and product development to stay ahead of the customer empowerment curve.
- May 12, 2014
12 May'14
Social media analysis for the masses and more CRM news
BlabPredicts forecasts Web conversation up to 72 hours in advance; Genesys teams up with Zendesk for multichannel customer service and other CRM news.
- April 24, 2014
24 Apr'14
Salesforce in-app mobile customer service hits beta
Salesforce has released Salesforce 1 Service Cloud SOS in beta, a mobile customer service application with live chat.
-
- April 03, 2014
03 Apr'14
From good to great: Kawasaki's art of enchantment
At the AIIM 2014 conference, Guy Kawasaki outlined three pillars of behavior common to companies that have mastered the art of customer enchantment.
- March 20, 2014
20 Mar'14
CRM development: Building apps on top of CRM systems
Companies are turning to CRM to build new customer-facing applications. Does this kind of CRM development save time and money?
- March 07, 2014
07 Mar'14
CRM software subscription models: Do they make sense?
Cloud trends have made the software subscription model attractive to companies rather than paying a lump-sum up-front cost.
- March 03, 2014
03 Mar'14
Community software won't always cut it for customers
Community software gives customers a new avenue to voice their opinions and grievances, but high-touch interaction is still part of customer service.
- March 03, 2014
03 Mar'14
Community forums become customer support software
Customer support software exploits community forums to address customer support issues in a low-cost way.