Voice of the customer
- August 27, 2019
Cisco plans to integrate CloudCherry's customer experience software with its contact center offerings. The acquisition is expected to occur by the end of October.
- August 09, 2019
Salesforce's ClickSoftware acquisition is aimed at improving Salesforce's field service management offering against SAP and Oracle.
- June 03, 2019
Adobe moves forward with an SAP Qualtrics plugin to measure voice of the customer on Experience Platform and strengthens Magento customers' Amazon presence with new features.
- May 23, 2019
Verint has launched Verint Unified VoC, which provides organizations with a full, accurate view of customer desires and preferences, according to the vendor.
- July 14, 2009
Allegiance is adding Inquisite's online surveying tool to build out its enterprise feedback management offering.
- July 16, 2002
CIOs often like to draw a five-year roadmap for CRM success. Yet in its new report "Avoid the CRM planning trap," Boston-based Akibia Consulting is recommending a far more incremental approach. In a conversation with SearchCRM, president Adam Honig ...
- November 06, 2001
Despite predictions of its imminent demise, partner relationship management (PRM) vendor ChannelWave is still kicking and has aspirations to carve out a comfortable niche for itself.
- August 27, 2001
This week's searchCRM Quick Takes features announcements from Relizon, Epsilon, Xchange, SaneNet2Phone, Nuance, Altitude Software and IBM.