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  • November 16, 2004 16 Nov'04

    Hosted CRM grows up

    Hosted CRM vendors are branching out beyond traditional sales force automation tools, as a flurry of e-mail marketing announcements this month showed.

  • October 28, 2003 28 Oct'03

    A better search creates a site for sore eyes

    A frustrated customer isn't likely to spend money with you. That's why some companies are taking a closer look at enterprise-search technology for their customer-facing Web sites.

  • June 12, 2002 12 Jun'02

    Upgraded Onyx CRM adds Web services, Oracle ties

    Mid-market vendor Onyx is out with the fourth generation of its CRM software, which features Web services support and added ties to Oracle environments.

  • June 21, 2001 21 Jun'01

    Monster.com roars ahead with CRM

    In its first attempt, Monster.com laid a CRM egg. But persistence paid off and now the Web job board's vice president of business applications is extolling the virtues of CRM

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