Social media customer experience
- November 16, 2004
Hosted CRM vendors are branching out beyond traditional sales force automation tools, as a flurry of e-mail marketing announcements this month showed.
- October 28, 2003
A frustrated customer isn't likely to spend money with you. That's why some companies are taking a closer look at enterprise-search technology for their customer-facing Web sites.
- June 12, 2002
Mid-market vendor Onyx is out with the fourth generation of its CRM software, which features Web services support and added ties to Oracle environments.
- June 21, 2001
In its first attempt, Monster.com laid a CRM egg. But persistence paid off and now the Web job board's vice president of business applications is extolling the virtues of CRM