- June 18, 2003
SAP's newest mySAP CRM release addresses 280 industry-specific business processes and the company says the product will push them past CRM market leader Siebel Systems.
- May 05, 2003
This promises to be a busy few months for SAP on the CRM front. The company has a new CRM sales chief who will soon be charged with selling a new product release.
- April 07, 2003
One company is seeing significant returns after deploying Oracle CRM, ERP and financial software. The main perk: taking the suite approach saved a bundle on integration costs.
- September 10, 2002
Why do more than half of all CRM installations reportedly fail? Research from Hamilton, Bermuda-based consulting firm Accenture Ltd. found that 75% of more than 100 Fortune 1000 executives surveyed believe that flawed execution plans are the leading...
- August 28, 2002
PeopleSoft still has a long way to go to catch CRM giant Siebel. Yet three years ago the Pleasanton, Calif.-based company wasn't even in the race. Now it's preparing yet another iteration of its CRM software -- PeopleSoft 8.8
- July 18, 2002
If service is really so bad, why aren't customer complaints more effective, and where is customer service trending?
- March 12, 2002
It's no surprise that Salesforce.com is going on the offensive with a series of bold new print ads that target CRM heavyweights. After all, the ads merely mirror the outspoken style of its off-the-cuff CEO.
- March 05, 2002
Gartner gave a nod to General Motors, Canada Post and Bank One for their forward-thinking CRM strategies. Several common elements run through these companies' initiatives.
- January 16, 2002
SAP said it was committed to offering tools that work across multiple platforms and it's proving it. The software giant's new supplier relationship management application works with most back-end systems.
- December 11, 2000 11 Dec'00