- March 30, 2006
Cognos' updated NetWeaver certification and integrated business intelligence platform help it stand out from the competition among third-party vendors vying for SAP customers.
- August 23, 2005
Online customer privacy hasn't been a high priority for many organizations, but some top companies are taking it seriously. A recent survey names the top firms.
- July 26, 2005
Former Siebel Systems vice president James Hughes will lead an expansion of financial services software in the U.S. and Canada.
- July 21, 2005
SAP CEO Henning Kagermann confirms plans to launch a hosted CRM product.
- June 30, 2005
SAP America CEO Bill McDermott discusses the CRM market, SAP's failed bid for Retek and Oracle's plans to lure SAP NetWeaver customers onto the Oracle E-Business Suite.
- May 18, 2005
As SAP methodically builds out its CRM offering, users are starting to turn away from competitors like Siebel.
- March 09, 2005
HP's Design for Privacy initiative offers customers the flexibility to make their own data decisions.
- February 16, 2005
There's little doubt that customer data integration (CDI) has captured the attention of businesses, vendors and analysts alike. In fact, spending on CDI is expected to take off in 2005. Nimesh Mehta, group vice president of CDI for San Mateo, Calif...
- February 08, 2005
The differences in labor costs are pretty obvious between onshore and offshore call centers. Measuring labor and other hidden costs can get tricky, however.
- August 13, 2004
A recent report says SAP customers are at long last turning on the CRM functionality that they paid for. And they're largely glad they did it.
- July 29, 2004
Reluctant reps have doomed many CRM projects. Now find out how to cure your sales staff's SFA fear.
- March 24, 2004
SAP AG says it has CRM momentum on its side. Analysts widely credit last year's mySAP CRM 4.0 release with closing the functional gap with Siebel ...
- March 18, 2004
SAP's new integration platform promises CRM customers some added analytics perks.
- October 08, 2003
A private equity firm will acquire midmarket CRM vendor Pivotal at the same time that Pivotal joins forces with customer service software firm Talisma.
- September 09, 2003
The release is aimed at optimizing the way contact center agents and sales staff do their jobs.