• March 30, 2006 30 Mar'06

    SAP BI, analytics push won't squeeze out Cognos, other vendors

    Cognos' updated NetWeaver certification and integrated business intelligence platform help it stand out from the competition among third-party vendors vying for SAP customers.

  • August 23, 2005 23 Aug'05

    Firms measured on customer privacy

    Online customer privacy hasn't been a high priority for many organizations, but some top companies are taking it seriously. A recent survey names the top firms.

  • July 26, 2005 26 Jul'05

    Former Siebel exec to lead SAP financial services push

    Former Siebel Systems vice president James Hughes will lead an expansion of financial services software in the U.S. and Canada.

  • July 21, 2005 21 Jul'05

    SAP plans to launch hosted CRM

    SAP CEO Henning Kagermann confirms plans to launch a hosted CRM product.

  • June 30, 2005 30 Jun'05

    SAP's McDermott on retail strategy, CRM, Oracle

    SAP America CEO Bill McDermott discusses the CRM market, SAP's failed bid for Retek and Oracle's plans to lure SAP NetWeaver customers onto the Oracle E-Business Suite.

  • May 18, 2005 18 May'05

    SAP's CRM development plods on

    As SAP methodically builds out its CRM offering, users are starting to turn away from competitors like Siebel.

  • March 09, 2005 09 Mar'05

    Inside HP's proactive approach to privacy

    HP's Design for Privacy initiative offers customers the flexibility to make their own data decisions.

  • February 16, 2005 16 Feb'05

    Capitalizing on CDI

    There's little doubt that customer data integration (CDI) has captured the attention of businesses, vendors and analysts alike. In fact, spending on CDI is expected to take off in 2005. Nimesh Mehta, group vice president of CDI for San Mateo, Calif...

  • February 08, 2005 08 Feb'05

    Offshoring math 101

    The differences in labor costs are pretty obvious between onshore and offshore call centers. Measuring labor and other hidden costs can get tricky, however.

  • August 13, 2004 13 Aug'04

    SAP users flipping the switch on CRM

    A recent report says SAP customers are at long last turning on the CRM functionality that they paid for. And they're largely glad they did it.

  • July 29, 2004 29 Jul'04

    Don't let technophobia squash CRM

    Reluctant reps have doomed many CRM projects. Now find out how to cure your sales staff's SFA fear.

  • March 24, 2004 24 Mar'04

    SAP's CRM chief: We're No. 1

    SAP AG says it has CRM momentum on its side. Analysts widely credit last year's mySAP CRM 4.0 release with closing the functional gap with Siebel ...

  • March 18, 2004 18 Mar'04

    SAP to tap platform to boost CRM analytics

    SAP's new integration platform promises CRM customers some added analytics perks.

  • October 08, 2003 08 Oct'03

    Pivotal gets acquired, merges with Talisma

    A private equity firm will acquire midmarket CRM vendor Pivotal at the same time that Pivotal joins forces with customer service software firm Talisma.

  • September 09, 2003 09 Sep'03

    Siebel's new tools aimed at perfecting staff performance

    The release is aimed at optimizing the way contact center agents and sales staff do their jobs.