- August 06, 2019
CX products to watch for the rest of 2019: Adobe's planned CDP offering, Salesforce features from the Tableau acquisition and LogMeIn's AI-powered agent-assist tools.
- March 02, 2011
SAP is releasing a new CRM application and says this one will focus on sales users, not management and can succeed where its predecessor failed in replacing Salesforce.com in its install base.
- May 27, 2010
Monsanto revamped its customer service operations with an upgrade to SAP CRM 6.0 that leveraged the KM portal and a Cisco infrastructure.
- March 02, 2010
SAP and Sybase have released SAP CRM to the iPhone and Windows Mobile devices. This brings to an end SAP's collaboration with RIM for the BlackBerry.
- May 14, 2009
A new beverage dispenser designed to revolutionize Coke's distribution system demanded a new way for the soda giant to service customers.
- May 02, 2008
Running SAP CRM natively on the BlackBerry -- and other SAP applications in the future -- promises to change the mobile access game, according to SAP.
- April 24, 2007
With its acquisition of Loyalty Matrix, Responsys is taking the first step to becoming an on-demand marketing suite.
- January 31, 2007
Bowe, Bell + Howell selected mySAP CRM to replace an old Vantive system thanks to a site visit and the promise of integrating GPS.
- January 30, 2007
Seth Godin, marketing guru and blogger, discusses CRM, his books, social media and why marketers shouldn't be overly concerned with metrics.
- October 05, 2006
In the wake of the J.D. Edwards acquisitions, Koontz-Wagner has switched from Oracle to TomorrowNow for support of its systems.
- June 15, 2006
Challenged by a spate of mergers, an agricultural lender converged voice and data to leverage its CRM solution and differentiate itself from the competition.
- May 26, 2006
An image overhaul, coupled with trade promotion management tools from SAP, has boosted the Wrigley Company to the top of the confectionery market.
- May 18, 2006
The new hybrid option will allow customers to start quickly with the hosted option and gradually move to on-premise with the same user interface.
- May 04, 2006
New CRM capabilities will be added to Duet, but cost continues to be unclear and customers must upgrade to the latest version of SAP to use the software.
- March 30, 2006
Cognos' updated NetWeaver certification and integrated business intelligence platform help it stand out from the competition among third-party vendors vying for SAP customers.