- December 13, 2019
SAP's influence is reflected in some new features Qualtrics revealed in its XM customer and employee experience measurement platform.
- October 23, 2019
Ex-Salesforce Marketing Cloud CEO Bob Stutz, known for jump-starting stagnating CRM and CX software at Siebel, Microsoft and SAP, returns to SAP to bolster C/4HANA CX cloud.
- October 21, 2019
SAP renames Qualtrics Research Core Qualtrics CoreXM and adds AI, enterprise analytics, dashboard tools and admin controls for data access.
- August 22, 2019
SAP SaaS tool integrates AI, APIs for pushing updated product content to e-commerce sites. It also gives sales, marketing and service teams using C/4HANA access to the content.
- August 06, 2019
CX products to watch for the rest of 2019: Adobe's planned CDP offering, Salesforce features from the Tableau acquisition and LogMeIn's AI-powered agent-assist tools.
- March 02, 2011
SAP is releasing a new CRM application and says this one will focus on sales users, not management and can succeed where its predecessor failed in replacing Salesforce.com in its install base.
- May 27, 2010
Monsanto revamped its customer service operations with an upgrade to SAP CRM 6.0 that leveraged the KM portal and a Cisco infrastructure.
- March 02, 2010
SAP and Sybase have released SAP CRM to the iPhone and Windows Mobile devices. This brings to an end SAP's collaboration with RIM for the BlackBerry.
- May 14, 2009
A new beverage dispenser designed to revolutionize Coke's distribution system demanded a new way for the soda giant to service customers.
- May 02, 2008
Running SAP CRM natively on the BlackBerry -- and other SAP applications in the future -- promises to change the mobile access game, according to SAP.
- April 24, 2007
With its acquisition of Loyalty Matrix, Responsys is taking the first step to becoming an on-demand marketing suite.
- January 31, 2007
Bowe, Bell + Howell selected mySAP CRM to replace an old Vantive system thanks to a site visit and the promise of integrating GPS.
- January 30, 2007
Seth Godin, marketing guru and blogger, discusses CRM, his books, social media and why marketers shouldn't be overly concerned with metrics.
- June 15, 2006
Challenged by a spate of mergers, an agricultural lender converged voice and data to leverage its CRM solution and differentiate itself from the competition.
- May 26, 2006
An image overhaul, coupled with trade promotion management tools from SAP, has boosted the Wrigley Company to the top of the confectionery market.
- May 18, 2006
The new hybrid option will allow customers to start quickly with the hosted option and gradually move to on-premise with the same user interface.
- March 30, 2006
Cognos' updated NetWeaver certification and integrated business intelligence platform help it stand out from the competition among third-party vendors vying for SAP customers.
- August 23, 2005
Online customer privacy hasn't been a high priority for many organizations, but some top companies are taking it seriously. A recent survey names the top firms.
- July 26, 2005
Former Siebel Systems vice president James Hughes will lead an expansion of financial services software in the U.S. and Canada.
- June 30, 2005
SAP America CEO Bill McDermott discusses the CRM market, SAP's failed bid for Retek and Oracle's plans to lure SAP NetWeaver customers onto the Oracle E-Business Suite.
- May 18, 2005
As SAP methodically builds out its CRM offering, users are starting to turn away from competitors like Siebel.
- March 09, 2005
HP's Design for Privacy initiative offers customers the flexibility to make their own data decisions.
- February 16, 2005
There's little doubt that customer data integration (CDI) has captured the attention of businesses, vendors and analysts alike. In fact, spending on CDI is expected to take off in 2005. Nimesh Mehta, group vice president of CDI for San Mateo, Calif...
- February 08, 2005
The differences in labor costs are pretty obvious between onshore and offshore call centers. Measuring labor and other hidden costs can get tricky, however.
- March 24, 2004
SAP AG says it has CRM momentum on its side. Analysts widely credit last year's mySAP CRM 4.0 release with closing the functional gap with Siebel ...
- October 08, 2003
A private equity firm will acquire midmarket CRM vendor Pivotal at the same time that Pivotal joins forces with customer service software firm Talisma.
- September 09, 2003
The release is aimed at optimizing the way contact center agents and sales staff do their jobs.
- June 18, 2003
SAP's newest mySAP CRM release addresses 280 industry-specific business processes and the company says the product will push them past CRM market leader Siebel Systems.
- April 07, 2003
One company is seeing significant returns after deploying Oracle CRM, ERP and financial software. The main perk: taking the suite approach saved a bundle on integration costs.
- September 10, 2002
Why do more than half of all CRM installations reportedly fail? Research from Hamilton, Bermuda-based consulting firm Accenture Ltd. found that 75% of more than 100 Fortune 1000 executives surveyed believe that flawed execution plans are the leading...
- July 18, 2002
If service is really so bad, why aren't customer complaints more effective, and where is customer service trending?
- March 12, 2002
It's no surprise that Salesforce.com is going on the offensive with a series of bold new print ads that target CRM heavyweights. After all, the ads merely mirror the outspoken style of its off-the-cuff CEO.
- March 05, 2002
Gartner gave a nod to General Motors, Canada Post and Bank One for their forward-thinking CRM strategies. Several common elements run through these companies' initiatives.