- May 29, 2002
A Peppers & Rogers consultant laid out the seven steps an organization should take to make the most of its investment in technology.
- May 22, 2002
BALTIMORE, Md. -- David Folger is vice president of Web and Collaboration Strategies at Stamford, Conn.-based researcher Meta Group where he covers the market for business intelligence (BI) and enterprise portal technologies.
- May 17, 2002
At a time when most companies are dropping their 'dot com' and distancing themselves from the ASP acronym, Marc Benioff's brainchild is still proudly Salesforce.com, the application service provider (ASP). How come? The founder and CEO of the CRM ...
- May 07, 2002
ClickSoftware gets some royal recognition; FedEx goes for wireless tracking; FrontRange fills its backcourt; MetaMatrix and Versata partner up; Data Junction and Synergex enhance their alliance.
- May 03, 2002
If you're scooping a data warehouse effort, spend the majority of your time understanding the source environment.
- December 12, 2001
Abbott and Costello. Peanut butter and jelly. Lennon and McCartney. Some things just go together naturally. Applix Inc. is hoping that business planning and CRM analytics are just such a combination. At the DCI CRM Conference & Expo, the software ...
- October 31, 2001
Second Lifetime Value: Customer Reincarnation
- October 03, 2001
Whether a company sells magazines or home furnishings, the path it follows always leads back to the customer.
- August 21, 2001
Shipping and transportation technology provider Logistics.com chose Onyx Enterprise 2001 to help it become a more customer-centric organization.
- July 17, 2001
This week's CRM Quick Takes includes announcements from Mondo, SalesLogix, Daimelle, Marketswitch and Chordiant.
- June 25, 2001
When e-CRM vendor !hey needed to service its own customers, it realized that an in-house accounting and sales force automation system would have taken too long to implement and taxed its limited IT staff.
- June 11, 2001 11 Jun'01
- April 24, 2001 24 Apr'01
- April 18, 2001
CRM is more than buying a box of software and installing it onto a server. CRM requires a good, long look at business processes and objectives.
- March 20, 2001
According to research from Cahners In-Stat, 70% of inquiries are never contacted by sales, yet 43% of inquirers that receive a follow-up typically will make a purchase within 13 months. A recently launched company is stepping up to fill this gap ...