- October 21, 2002
As it kicks off its annual user week, Siebel is giving users a look at its Universal Application Network, an XML- and Web services-based package for connecting applications on multiple platforms.
- October 14, 2002
Salesforce.com CEO Marc Benioff is on a worldwide tour to shake customer hands, court new business and tout the benefits of getting CRM as a utility.
- October 07, 2002
While these are undoubtedly tough times for CRM giant Siebel, competitors' claims that they're stealing customers away from the market leader may be a bit overblown.
- September 26, 2002
In a move that reflects the blurring of the lines in the enterprise applications space, about six months ago Oracle combined its CRM and ERP divisions. Now the Redwood Shores, Calif.-based software maker will pool its application development ...
- May 29, 2002
A Peppers & Rogers consultant laid out the seven steps an organization should take to make the most of its investment in technology.
- May 22, 2002
BALTIMORE, Md. -- David Folger is vice president of Web and Collaboration Strategies at Stamford, Conn.-based researcher Meta Group where he covers the market for business intelligence (BI) and enterprise portal technologies.
- May 17, 2002
At a time when most companies are dropping their 'dot com' and distancing themselves from the ASP acronym, Marc Benioff's brainchild is still proudly Salesforce.com, the application service provider (ASP). How come? The founder and CEO of the CRM ...
- May 07, 2002
ClickSoftware gets some royal recognition; FedEx goes for wireless tracking; FrontRange fills its backcourt; MetaMatrix and Versata partner up; Data Junction and Synergex enhance their alliance.
- May 03, 2002
If you're scooping a data warehouse effort, spend the majority of your time understanding the source environment.
- December 12, 2001
Abbott and Costello. Peanut butter and jelly. Lennon and McCartney. Some things just go together naturally. Applix Inc. is hoping that business planning and CRM analytics are just such a combination. At the DCI CRM Conference & Expo, the software ...
- October 31, 2001
Second Lifetime Value: Customer Reincarnation
- October 03, 2001
Whether a company sells magazines or home furnishings, the path it follows always leads back to the customer.
- August 21, 2001
Shipping and transportation technology provider Logistics.com chose Onyx Enterprise 2001 to help it become a more customer-centric organization.
- July 17, 2001
This week's CRM Quick Takes includes announcements from Mondo, SalesLogix, Daimelle, Marketswitch and Chordiant.
- June 25, 2001
When e-CRM vendor !hey needed to service its own customers, it realized that an in-house accounting and sales force automation system would have taken too long to implement and taxed its limited IT staff.