Oracle CRM

  • May 29, 2002 29 May'02

    Peppers & Rogers highlights seven steps to ROI

    A Peppers & Rogers consultant laid out the seven steps an organization should take to make the most of its investment in technology.

  • May 22, 2002 22 May'02

    Meta Group's Folger: The devil's in the data

    BALTIMORE, Md. -- David Folger is vice president of Web and Collaboration Strategies at Stamford, Conn.-based researcher Meta Group where he covers the market for business intelligence (BI) and enterprise portal technologies.

  • May 17, 2002 17 May'02

    Zen and the lack of CRM maintenance, according to Benioff

    At a time when most companies are dropping their 'dot com' and distancing themselves from the ASP acronym, Marc Benioff's brainchild is still proudly, the application service provider (ASP). How come? The founder and CEO of the CRM ...

  • May 07, 2002 07 May'02

    Quick Takes: Royal CRM recognition

    ClickSoftware gets some royal recognition; FedEx goes for wireless tracking; FrontRange fills its backcourt; MetaMatrix and Versata partner up; Data Junction and Synergex enhance their alliance.

  • May 03, 2002 03 May'02

    Tip #5: Understanding source systems

    If you're scooping a data warehouse effort, spend the majority of your time understanding the source environment.

  • December 12, 2001 12 Dec'01

    Applix presides over marriage of planning and analytics

    Abbott and Costello. Peanut butter and jelly. Lennon and McCartney. Some things just go together naturally. Applix Inc. is hoping that business planning and CRM analytics are just such a combination. At the DCI CRM Conference & Expo, the software ...

  • October 31, 2001 31 Oct'01

    Second Lifetime Value: Customer Reincarnation

    Second Lifetime Value: Customer Reincarnation

  • October 03, 2001 03 Oct'01

    The secrets of good customer service

    Whether a company sells magazines or home furnishings, the path it follows always leads back to the customer.

  • August 21, 2001 21 Aug'01 adds CRM to its packing list

    Shipping and transportation technology provider chose Onyx Enterprise 2001 to help it become a more customer-centric organization.

  • July 17, 2001 17 Jul'01

    Quick Takes: Mondo new tools

    This week's CRM Quick Takes includes announcements from Mondo, SalesLogix, Daimelle, Marketswitch and Chordiant.

  • June 25, 2001 25 Jun'01

    E-CRM vendor hits up an ASP for rapid CRM implementation

    When e-CRM vendor !hey needed to service its own customers, it realized that an in-house accounting and sales force automation system would have taken too long to implement and taxed its limited IT staff.

  • June 11, 2001 11 Jun'01

    Quick Takes: More than .NET

  • April 24, 2001 24 Apr'01

    Report: Canada tops U.S. in CRM quality, quantity

  • April 18, 2001 18 Apr'01

    Planning for a CRM initiative

    CRM is more than buying a box of software and installing it onto a server. CRM requires a good, long look at business processes and objectives.

  • March 20, 2001 20 Mar'01

    Deuxo launches for opportunity optimization

    According to research from Cahners In-Stat, 70% of inquiries are never contacted by sales, yet 43% of inquirers that receive a follow-up typically will make a purchase within 13 months. A recently launched company is stepping up to fill this gap ...