Oracle CRM

  • October 21, 2002 21 Oct'02

    Siebel User Week: Integration package ships

    As it kicks off its annual user week, Siebel is giving users a look at its Universal Application Network, an XML- and Web services-based package for connecting applications on multiple platforms.

  • October 14, 2002 14 Oct'02

    Benioff preaches his CRM-as-a-utility gospel CEO Marc Benioff is on a worldwide tour to shake customer hands, court new business and tout the benefits of getting CRM as a utility.

  • October 07, 2002 07 Oct'02

    Competitors eager to paint Siebel as a falling star

    While these are undoubtedly tough times for CRM giant Siebel, competitors' claims that they're stealing customers away from the market leader may be a bit overblown.

  • September 26, 2002 26 Sep'02

    Oracle CRM developers detail their strategy

    In a move that reflects the blurring of the lines in the enterprise applications space, about six months ago Oracle combined its CRM and ERP divisions. Now the Redwood Shores, Calif.-based software maker will pool its application development ...

  • May 29, 2002 29 May'02

    Peppers & Rogers highlights seven steps to ROI

    A Peppers & Rogers consultant laid out the seven steps an organization should take to make the most of its investment in technology.

  • May 22, 2002 22 May'02

    Meta Group's Folger: The devil's in the data

    BALTIMORE, Md. -- David Folger is vice president of Web and Collaboration Strategies at Stamford, Conn.-based researcher Meta Group where he covers the market for business intelligence (BI) and enterprise portal technologies.

  • May 17, 2002 17 May'02

    Zen and the lack of CRM maintenance, according to Benioff

    At a time when most companies are dropping their 'dot com' and distancing themselves from the ASP acronym, Marc Benioff's brainchild is still proudly, the application service provider (ASP). How come? The founder and CEO of the CRM ...

  • May 07, 2002 07 May'02

    Quick Takes: Royal CRM recognition

    ClickSoftware gets some royal recognition; FedEx goes for wireless tracking; FrontRange fills its backcourt; MetaMatrix and Versata partner up; Data Junction and Synergex enhance their alliance.

  • May 03, 2002 03 May'02

    Tip #5: Understanding source systems

    If you're scooping a data warehouse effort, spend the majority of your time understanding the source environment.

  • December 12, 2001 12 Dec'01

    Applix presides over marriage of planning and analytics

    Abbott and Costello. Peanut butter and jelly. Lennon and McCartney. Some things just go together naturally. Applix Inc. is hoping that business planning and CRM analytics are just such a combination. At the DCI CRM Conference & Expo, the software ...

  • October 31, 2001 31 Oct'01

    Second Lifetime Value: Customer Reincarnation

    Second Lifetime Value: Customer Reincarnation

  • October 03, 2001 03 Oct'01

    The secrets of good customer service

    Whether a company sells magazines or home furnishings, the path it follows always leads back to the customer.

  • August 21, 2001 21 Aug'01 adds CRM to its packing list

    Shipping and transportation technology provider chose Onyx Enterprise 2001 to help it become a more customer-centric organization.

  • July 17, 2001 17 Jul'01

    Quick Takes: Mondo new tools

    This week's CRM Quick Takes includes announcements from Mondo, SalesLogix, Daimelle, Marketswitch and Chordiant.

  • June 25, 2001 25 Jun'01

    E-CRM vendor hits up an ASP for rapid CRM implementation

    When e-CRM vendor !hey needed to service its own customers, it realized that an in-house accounting and sales force automation system would have taken too long to implement and taxed its limited IT staff.