Oracle CRM

  • June 09, 2003 09 Jun'03

    Siebel talks TCO at European user event

    Siebel made a string of announcements at its annual European User Week relative to TCO, new functionality, an acquisition and extended services offerings.

  • May 21, 2003 21 May'03

    Oracle re-tools SFA with users in mind

    Criticized for marketing sales force automation software that was too complex and expensive, Oracle is introducing a new, more streamlined version of its applications set.

  • April 21, 2003 21 Apr'03

    Siebel-sponsored report claims 95% of users are satisfied

    New Aberdeen Group research states that nearly all Siebel customers are satisfied with their existing CRM deployments. While Aberdeen readily admits that Siebel sponsored the survey, the report's author says it accurately represents users' feelings.

  • February 20, 2003 20 Feb'03

    CRM Technology Decisions: Don't doubt J.D. Edwards' commitment

    When you think CRM, J.D. Edwards may not be the first vendor name to come to mind. But the company's CEO is working to change that.

  • February 18, 2003 18 Feb'03

    Siebel makes claim to CRM analytics supremacy

    Officials at Siebel are touting the company's rise in the CRM analytics arena, and they say they've got the numbers to prove it.

  • January 29, 2003 29 Jan'03

    With IBM deal, Siebel moves further from proprietary stance

    Siebel is taking another step away from its use of proprietary application server software, thanks to a new initiative that relies on IBM's Java-based WebSphere platform.

  • January 22, 2003 22 Jan'03

    CRM customers tout integrated approach as Oracle perk

    At its AppsWorld show, Oracle is trotting out some satisfied CRM customers. Backing up the companies' claims, at least one analyst says Oracle may finally be getting its CRM act together.

  • October 24, 2002 24 Oct'02

    Siebel User Week: Enterprise leader focusing more on budding midmarket

    Siebel, the leader in enterprise CRM deployments, is also going after the upper end of the CRM mid-market. The question for users is whether Siebel's software meets their needs.

  • October 23, 2002 23 Oct'02

    Siebel User Week: Integration strategy earns mixed reviews

    Siebel has put integration under the spotlight at its annual user show, but not everyone is singing the praises of the CRM leader's strategy.

  • October 23, 2002 23 Oct'02

    PeopleSoft lends a hand to workers on the go

    PeopleSoft hopes that offering support for two Microsoft mobile platforms will help mobile sales force and field service techs better service their customers.

  • October 22, 2002 22 Oct'02

    Siebel issues mea culpa for CRM complexity

    At his company's user conference, Tom Siebel shouldered the blame for the "mind-numbing complexity" surrounding some CRM software and promised better days ahead.

  • October 21, 2002 21 Oct'02

    Siebel User Week: Integration package ships

    As it kicks off its annual user week, Siebel is giving users a look at its Universal Application Network, an XML- and Web services-based package for connecting applications on multiple platforms.

  • October 14, 2002 14 Oct'02

    Benioff preaches his CRM-as-a-utility gospel CEO Marc Benioff is on a worldwide tour to shake customer hands, court new business and tout the benefits of getting CRM as a utility.

  • October 07, 2002 07 Oct'02

    Competitors eager to paint Siebel as a falling star

    While these are undoubtedly tough times for CRM giant Siebel, competitors' claims that they're stealing customers away from the market leader may be a bit overblown.

  • September 26, 2002 26 Sep'02

    Oracle CRM developers detail their strategy

    In a move that reflects the blurring of the lines in the enterprise applications space, about six months ago Oracle combined its CRM and ERP divisions. Now the Redwood Shores, Calif.-based software maker will pool its application development ...