- April 16, 2010
Wondering what some best and worst practices are for using speech analytics in the call center? Our resident expert Lori Bocklund explains the dos and don'ts behind the technology.
- March 31, 2010
Get an introduction to using speech analytics in the call center, including what to look for, a basic definition of the technology and who should "own" it, from SearchCRM.com contributor Lori Bocklund.
- October 13, 2009
Marc Benioff, who invested heavily in a booth and an appearance at Oracle's OpenWorld, claimed companies can deploy Oracle and Salesforce.com together.
- March 31, 2009
Listen to a podcast on how marketing analytics tools can help companies maximize marketing efforts in a recession and bulid profitable customer relationships.
- January 27, 2009
Oracle is offering a second single-tenant option, disaster recovery and unlimited custom objects with its SaaS CRM as it seeks to win enterprise customers from Salesforce.com.
- October 07, 2008
Savings in maintenance and hardware costs were enough to convince the Home Shopping Network to upgrade from Siebel 6.2 to 8.0, but it was not an easy project.
- September 23, 2008
Continuing its push toward social CRM, Oracle this week showed off its new Web 2.0 applications built to sit alongside traditional CRM applications and new iPhone CRM applications.
- August 12, 2008
PeopleSoft and Oracle CRM no longer qualify for Gartner's SFA Magic Quadrant, and another major vendor is gaining ground.
- June 11, 2008
At the Enterprise 2.0 conference, Oracle previewed its newest social CRM tool, but some question how quickly such a large company can adapt.
- November 08, 2007
Oracle released PeopleSoft and Siebel mobile features and an upgrade to its hosted contact center technology ahead of its annual user conference.
- August 02, 2007
A new organization hopes to influence future product development of Oracle CRM applications and help members communicate with Oracle.
- May 09, 2007
The latest release of the Oracle E-Business Suite has better usability and features elements borrowed from Siebel. But who will upgrade?
- April 05, 2007
Consolidation in the financial services industry and stringent regulations are driving institutions to improve processes with CRM. Analysts don't expect that to change anytime soon.
- January 16, 2007
As CRM and self-service continue to converge, Oracle has enhanced Siebel self-service tools based on billing technology from Edocs.
- January 08, 2007
When Siebel finally released a SaaS CRM product, the news came fast and furious -- acquiring UpShot, five releases in 14 months. What happened after Oracle's acquisition?