- November 18, 2019
Features of the new CRM tool include Oracle Digital Assistant and a user interface that brings tasks frequently done by sales reps into one place to reduce data entries and clicks.
- September 18, 2019
As digital advertising and marketing leaders dig in on the importance of the CDP, others aren't so sure they need yet another tool to support and secure customer data.
- September 17, 2019
As Oracle CX Unity arrives, analysts debate whether it will be an upsell to current Oracle customers, or a challenger to Adobe, Salesforce and SAP CX platforms.
- September 12, 2019
Oracle goes after Adobe and other CX platform vendors with new CDP-oriented sales, marketing, e-commerce and service hub, and adds a video platform to CX Unity.
- August 06, 2019
CX products to watch for the rest of 2019: Adobe's planned CDP offering, Salesforce features from the Tableau acquisition and LogMeIn's AI-powered agent-assist tools.
- June 17, 2019
The customer data platform market continues to simmer as large vendors such as Oracle, Adobe, SAP and Salesforce rush to catch up to smaller, more nimble CDP competitors.
- May 07, 2019
As data increasingly becomes key to an effective CX implementation, Oracle's CX strategy points to what technology it's focusing on to win over corporate customers.
- November 12, 2015
Oracle expands knowledge management tools for its service cloud; SalesforceIQ for Small Business gets Desk.com customer service integration.
- July 24, 2015
Oracle updates its Sales Cloud to increase sales; Infer announces new lead gen product; and Xactly Strategic Services aims to drive workforce management.
- June 25, 2013
Oracle's database, hardware, Java and Fusion are being integrated with Salesforce.com in a partnership announced Tuesday.
- May 21, 2012
CIAC certification now includes testing on the use of social media in call centers.
- January 10, 2012
Learn how Coca-Cola and ING Direct expanded their customer experience management in social media approaches by measuring goals and monitoring customer feedback.
- March 16, 2011
The effectiveness of self-service channels has been dropping steadily for years. The TSIA’s John Ragsdale offers some explanations and some remedies in this column.
- April 22, 2010
Facing an existing BI system as competition, objections from some executives and myriad spreadsheets, McKesson still successfully rolled out OBIEE for Siebel.
- April 16, 2010
Wondering what some best and worst practices are for using speech analytics in the call center? Our resident expert Lori Bocklund explains the dos and don'ts behind the technology.
- March 31, 2010
Get an introduction to using speech analytics in the call center, including what to look for, a basic definition of the technology and who should "own" it, from SearchCRM.com contributor Lori Bocklund.
- January 27, 2009
Oracle is offering a second single-tenant option, disaster recovery and unlimited custom objects with its SaaS CRM as it seeks to win enterprise customers from Salesforce.com.
- June 11, 2008
At the Enterprise 2.0 conference, Oracle previewed its newest social CRM tool, but some question how quickly such a large company can adapt.
- August 02, 2007
A new organization hopes to influence future product development of Oracle CRM applications and help members communicate with Oracle.
- April 05, 2007
Consolidation in the financial services industry and stringent regulations are driving institutions to improve processes with CRM. Analysts don't expect that to change anytime soon.
- January 08, 2007
When Siebel finally released a SaaS CRM product, the news came fast and furious -- acquiring UpShot, five releases in 14 months. What happened after Oracle's acquisition?
- December 28, 2005
It was a year of mostly ups for Oracle, as the company blazed a trail of acquisitions throughout the IT industry. And experts predict more of the same for 2006
- August 16, 2004
The updates released today include a commission calculator, a console for improved partner visibility and tools to better align sales and marketing.
- May 20, 2004
Less than three weeks until the trial begins, the proposed witness lists are public and it's becoming clear which arguments each side will make.
- November 18, 2003
Tom Siebel used his Comdex keynote to tout his company's return to hosted CRM and give attendees a look at the forthcoming Siebel CRM OnDemand.
- November 10, 2003
One beta customer shares its initial experiences with the soon-to-be-released Siebel CRM OnDemand.
- November 03, 2003
The new software designed to help Marriott manage bookings will eventually roll out to others in the hospitality industry as part of Siebel 7.7.
- October 08, 2003
As it kicks off User Week, Siebel takes the wraps off a new CRM strategy, demos Siebel 7.7 and previews a few more upcoming releases.
- June 17, 2003
SearchCRM.com examines the history of Oracle's acquisition of PeopleSoft -- from buying J.D. Edwards to the tendering of shares.
- June 12, 2003
After surveying decision makers at Fortune 1000 firms, one researcher found that Oracle's PeopleSoft takeover could spell trouble for Siebel.
- May 21, 2003
Criticized for marketing sales force automation software that was too complex and expensive, Oracle is introducing a new, more streamlined version of its applications set.
- April 21, 2003
New Aberdeen Group research states that nearly all Siebel customers are satisfied with their existing CRM deployments. While Aberdeen readily admits that Siebel sponsored the survey, the report's author says it accurately represents users' feelings.
- February 18, 2003
Officials at Siebel are touting the company's rise in the CRM analytics arena, and they say they've got the numbers to prove it.
- October 24, 2002
Siebel, the leader in enterprise CRM deployments, is also going after the upper end of the CRM mid-market. The question for users is whether Siebel's software meets their needs.
- October 21, 2002
As it kicks off its annual user week, Siebel is giving users a look at its Universal Application Network, an XML- and Web services-based package for connecting applications on multiple platforms.
- May 03, 2002
If you're scooping a data warehouse effort, spend the majority of your time understanding the source environment.
- October 31, 2001
Second Lifetime Value: Customer Reincarnation
- August 21, 2001
Shipping and transportation technology provider Logistics.com chose Onyx Enterprise 2001 to help it become a more customer-centric organization.
- April 18, 2001
CRM is more than buying a box of software and installing it onto a server. CRM requires a good, long look at business processes and objectives.
- March 20, 2001
According to research from Cahners In-Stat, 70% of inquiries are never contacted by sales, yet 43% of inquirers that receive a follow-up typically will make a purchase within 13 months. A recently launched company is stepping up to fill this gap ...
- February 13, 2001 13 Feb'01
- February 12, 2001 12 Feb'01
- December 20, 2000 20 Dec'00