- July 10, 2006
SAP is filling a gap in its Business One software for small businesses by adding e-commerce capabilities for Web-based sales.
- June 29, 2006
Restructuring continued in Redmond, as Microsoft said it is bringing its CRM development team under the Office group.
- June 26, 2006
With the release of Partnerforce, Salesforce.com is adding to its CRM offerings with a tool to manage relationships with channel partners and resellers.
- June 08, 2006
The nation's fourth-largest bank is extending its focus on customer satisfaction and customer loyalty to lifetime value, hoping to capitalize over the long term by building customer equity.
- June 06, 2006
Onyx has entered an agreement to be bought by M2M Holdings, further consolidating CRM's midmarket.
- June 01, 2006
With companies as cost-conscious as ever, proponents of CRM analytics must have answers for the critics. Gartner provides them.
- May 17, 2006
With agent turnover still a significant concern, contact centers need to make agent retention a measurable goal.
- April 27, 2006
Marketers may be adopting customer-centric strategies, but they're not connecting directly with customers, a CMO Council study finds
- April 10, 2006
With the purchase of Sane Solutions, Unica is continuing its march toward a unified marketing application.
- March 02, 2006
Forrester ranked the top marketing automation vendors but found that none have a comprehensive platform.
- March 01, 2006
Through partnerships with the top on-demand CRM providers, IBM is clearly positioning itself to take advantage of SaaS popularity.
- January 26, 2006
Forrester Research has identified the some of the best vendors in email marketing and predicts future trends for this evolving market segment.
- January 20, 2006
The parent company of Pivotal Corp. is withdrawing its public offer for Onyx, turning instead toward a hosted supply chain software vendor.
- December 29, 2005
Unable to persuade Onyx executives to consider a $50 million offer for controlling interest, CDC has turned to the press for help.
- December 21, 2005
The marketing technology vendor will add MarketSoft's event detection and lead management system to its campaign management tools.