- November 21, 2006
Customers aren't just a focus at KarmaLoop, an online apparel retailer; they market and sell the product as well.
- November 13, 2006
Too many companies still do not appreciate that customers will only use self-service applications if they are a better and easier alternative, says Donna Fluss in her latest column. Learn more about self service and how it can optimize your call ...
- November 01, 2006
Bell Canada revamped its call center processes using a workforce management tool. Despite many changes, managers continue to use the tool to efficiently manage and schedule staff.
- October 12, 2006
Microsoft has purchased Colloquis, a provider of natural language search and online service technology. It will augment Windows Live Service Agents.
- October 05, 2006
Nominate your favorite product today for SearchCRM.com's 2006 CRM Products of the Year Awards. Learn all the details here.
- October 05, 2006
There's plenty of buzz in marketing about anything that might improve efficiencies or manage customer contact fatigue, but contact optimization isn't the answer for everyone.
- September 19, 2006
The e-commerce technology vendor is adding eStara's "click-to-call" and "click-to-chat" to round out its online offerings.
- August 30, 2006
The company that manages customer-created online ratings and reviews is teaming with shopping portals to extend reviews on corporate sites to such sites as MSN and PriceRunner.com.
- July 19, 2006
SAP's stock price dropped as much as 10% last week on news that the software vendor lost market share to archrival Oracle Corp. and will miss its earnings target.
- July 10, 2006
SAP is filling a gap in its Business One software for small businesses by adding e-commerce capabilities for Web-based sales.
- June 29, 2006
Restructuring continued in Redmond, as Microsoft said it is bringing its CRM development team under the Office group.
- June 26, 2006
With the release of Partnerforce, Salesforce.com is adding to its CRM offerings with a tool to manage relationships with channel partners and resellers.
- June 08, 2006
The nation's fourth-largest bank is extending its focus on customer satisfaction and customer loyalty to lifetime value, hoping to capitalize over the long term by building customer equity.
- June 06, 2006
Onyx has entered an agreement to be bought by M2M Holdings, further consolidating CRM's midmarket.
- June 01, 2006
With companies as cost-conscious as ever, proponents of CRM analytics must have answers for the critics. Gartner provides them.