Marketing automation

  • April 06, 2005 06 Apr'05

    Information quality market to reach $1 billion

    Compliance, poor returns on CRM and data warehouses and new technology are all driving the data quality market to reach $1 billion by 2008, according to a recent report.

  • March 22, 2005 22 Mar'05

    CRM's top software and business trends

    Alongside CRM's best products, ISM has also identified eight business application trends and 10 CRM trends for the year.

  • March 04, 2005 04 Mar'05

    Murky future for PeopleSoft CRM a boon to Siebel

    With Oracle only offering PeopleSoft CRM in specific cases, and not sharing what those cases are, CRM suite vendors and composite applications should benefit.

  • February 19, 2005 19 Feb'05

    Web Analytics Association is born

    Web analytics is becoming an increasingly important area in the online world and a new group is preparing to help it grow.

  • February 15, 2005 15 Feb'05

    Study: eBay, Amazon see declining customer satisfaction marks

    E-commerce giants and eBay saw their usually high scores in customer satisfaction fall off after a shift in business strategy, according to a recent report.

  • January 18, 2005 18 Jan'05

    Oracle pledges support 'for years to come'

    In a webcast, CEO Larry Ellison promised not to leave PeopleSoft customers high and dry. He outlined the company's application development plans.

  • January 17, 2005 17 Jan'05

    CRM market to continue on wild ride in 2005

    After the many exciting events of 2004, it's hard to imagine any more change in the CRM market. Still, a panel of CRM experts and analysts who recently sat down with say they have reason to believe we can expect plenty of activity in ...

  • December 08, 2004 08 Dec'04

    Busy week for SMB CRM

    The end of the year has proven to be anything but slow as a host of vendors released a new offering aimed at the small and medium-sized business market.

  • December 08, 2004 08 Dec'04

    Siebel takes a dip in the channel

    Siebel Systems is introducing a new channel program to go after small and medium-sized businesses for its Siebel OnDemand and Siebel Professional Edition products.

  • November 24, 2004 24 Nov'04

    Doyle departs as Salesnet CEO

    Former Applix chief, Alan Goldsworthy, to take the helm amidst strong growth from Salesnet competitors.

  • November 17, 2004 17 Nov'04

    Siebel OnDemand hosts SMB party

    One year after introducing OnDemand, Siebel is targeting SMBs with a new sales force and new vertical products.

  • November 15, 2004 15 Nov'04

    E.piphany offers more CRM advice

    E.piphany today unveiled Lead Advisor and Insight Advisor to run alongside its Interaction Advisor product. The new releases are aimed at retail finance and communications.

  • November 01, 2004 01 Nov'04

    BEA rolls out customer service initiative

    With SOA and partnerships, BEA is offering a way to tie together disparate systems and processes.

  • October 12, 2004 12 Oct'04

    Schmaier on Siebel: We're 110% committed to OnDemand

    At its recent User Week in Los Angeles, Siebel Systems Inc. outlined Chapter 2 of CRM and its future. It's a future that will include the continued development of its hosted product, custom building of applications, a customer blueprint for CRM ...

  • October 07, 2004 07 Oct'04

    Petco looks to save the abandoned

    Petco combines Web site analytics with email marketing to solve cart abandonment problems.