- May 19, 2005
When it comes to BI, don't let flashy tools and technology be your primary focus, says contributor Rick Sherman. A successful initiative includes the right tools plus giving business users what they need -- the right data, metrics and support.
- May 11, 2005
In the relatively immature CDI market, there are still plenty of vendors vying for supremacy. Gartner examines the field.
- May 10, 2005
Despite the onslaught of spam, personal and professional messages, email remains an efficient and effective marketing medium.
- April 29, 2005
A financial report sent Siebel stocks up when it revealed that the company is in acquisition talks with Oracle.
- April 28, 2005
As warned, Siebel's earnings were dismal. The new CEO has a plan to turn it around.
- April 19, 2005
With acquisition rumors swirling, Siebel has had little to say about its latest release, despite a number of frustrated users.
- April 06, 2005
Compliance, poor returns on CRM and data warehouses and new technology are all driving the data quality market to reach $1 billion by 2008, according to a recent report.
- March 22, 2005
Alongside CRM's best products, ISM has also identified eight business application trends and 10 CRM trends for the year.
- March 04, 2005
With Oracle only offering PeopleSoft CRM in specific cases, and not sharing what those cases are, CRM suite vendors and composite applications should benefit.
- February 19, 2005
Web analytics is becoming an increasingly important area in the online world and a new group is preparing to help it grow.
- February 15, 2005
E-commerce giants Amazon.com and eBay saw their usually high scores in customer satisfaction fall off after a shift in business strategy, according to a recent report.
- January 18, 2005
In a webcast, CEO Larry Ellison promised not to leave PeopleSoft customers high and dry. He outlined the company's application development plans.
- January 17, 2005
After the many exciting events of 2004, it's hard to imagine any more change in the CRM market. Still, a panel of CRM experts and analysts who recently sat down with SearchCRM.com say they have reason to believe we can expect plenty of activity in ...
- December 08, 2004
Siebel Systems is introducing a new channel program to go after small and medium-sized businesses for its Siebel OnDemand and Siebel Professional Edition products.
- December 08, 2004
The end of the year has proven to be anything but slow as a host of vendors released a new offering aimed at the small and medium-sized business market.