- April 06, 2005
Compliance, poor returns on CRM and data warehouses and new technology are all driving the data quality market to reach $1 billion by 2008, according to a recent report.
- March 22, 2005
Alongside CRM's best products, ISM has also identified eight business application trends and 10 CRM trends for the year.
- March 04, 2005
With Oracle only offering PeopleSoft CRM in specific cases, and not sharing what those cases are, CRM suite vendors and composite applications should benefit.
- February 19, 2005
Web analytics is becoming an increasingly important area in the online world and a new group is preparing to help it grow.
- February 15, 2005
E-commerce giants Amazon.com and eBay saw their usually high scores in customer satisfaction fall off after a shift in business strategy, according to a recent report.
- January 18, 2005
In a webcast, CEO Larry Ellison promised not to leave PeopleSoft customers high and dry. He outlined the company's application development plans.
- January 17, 2005
After the many exciting events of 2004, it's hard to imagine any more change in the CRM market. Still, a panel of CRM experts and analysts who recently sat down with SearchCRM.com say they have reason to believe we can expect plenty of activity in ...
- December 08, 2004
The end of the year has proven to be anything but slow as a host of vendors released a new offering aimed at the small and medium-sized business market.
- December 08, 2004
Siebel Systems is introducing a new channel program to go after small and medium-sized businesses for its Siebel OnDemand and Siebel Professional Edition products.
- November 24, 2004
Former Applix chief, Alan Goldsworthy, to take the helm amidst strong growth from Salesnet competitors.
- November 17, 2004
One year after introducing OnDemand, Siebel is targeting SMBs with a new sales force and new vertical products.
- November 15, 2004
E.piphany today unveiled Lead Advisor and Insight Advisor to run alongside its Interaction Advisor product. The new releases are aimed at retail finance and communications.
- November 01, 2004
With SOA and partnerships, BEA is offering a way to tie together disparate systems and processes.
- October 12, 2004
At its recent User Week in Los Angeles, Siebel Systems Inc. outlined Chapter 2 of CRM and its future. It's a future that will include the continued development of its hosted product, custom building of applications, a customer blueprint for CRM ...
- October 07, 2004
Petco combines Web site analytics with email marketing to solve cart abandonment problems.