Customer service technology
- March 24, 2016
Desk 360 upgrades to Salesforce Desk.com, the SMB customer service application, enable comprehensive customer service, and bridge data silos between sales and service teams.
- February 08, 2016
Seamless, efficient customer service is the elusive goal of omnichannel. Salesforce expects to deliver it using IoT to give contact centers 'spooky intelligent' systems.
- February 08, 2016
Contact centers gain a competitive edge through new knowledge management systems that put accurate, up-to-the minute customer data at their fingertips.
- July 01, 2015
Service for Apps allows Salesforce Service Cloud users to embed live agent support and a knowledge base within their applications and other CRM news.
- June 04, 2015
Goldmine CRM Software turns to desktops as a service (DaaS) model to update existing applications to the cloud, saving itself from irrelevancy in an ever-growing field of competitors.
- June 20, 2014
Salesforce.com's upgrade of its Desk.com application includes a new agent console, a mobile app and new reporting capabilities.
- September 20, 2012
Salesforce.com CEO Marc Benioff spoke to an audience for 3 hours at Dreamforce. Then the audience got to ask questions.
- August 23, 2012
FinancialForce.com will bring more bundled services to the Salesforce App Exchange through a partnership with Jobscience and AccountAbility.
- January 31, 2012
Salesforce.com has turned its acquisition of Assistly into a new customer service application, targeted specifically at the SMB market.
- July 25, 2011
Companies are using video to transform contact centers and give customers more accessible and higher-quality service.
- May 24, 2011
Salesforce.com keeps adding to its open and social cloud computing strategy through acquisitions and internal development, while some observers wonder if the company isn't spreading itself too thin.
- May 20, 2011
The sky’s the limit as cloud computing vendor Salesforce.com breaks the $2 billion in revenue mark with Force.com, the Sales Cloud and Chatter as it also eyes a marketing cloud.
- January 17, 2011
Financial services customers are more demanding than ever, and serving them requires firms to think carefully about segmentation and the cross-channel customer experience.
- April 09, 2007
Gartner's Magic Quadrant for CRM Customer Service Contact Centers finds a fragmented marketplace.
- September 07, 2006
If you're in financial services, it's time to add BAM and CEP to your pantheon of three-letter terms.