Customer relationship management CRM

  • December 06, 2005 06 Dec'05

    Microsoft unwraps latest CRM app

    Microsoft CRM's jump from 1.2 to 3.0 was a welcome step, according to some beta users.

  • December 01, 2005 01 Dec'05

    Is enterprise CRM dead?

    PeopleSoft buys Vantive and J.D. Edwards, Oracle buys PeopleSoft and Siebel, SSA Global buys Epiphany -- does all this consolidation mean the end of enterprise CRM development?

  • November 09, 2005 09 Nov'05

    Jelly maker gets out of a jam with SAP

    Poor data quality and inefficient business processes led to an overhaul of business software systems at Texas-based Fischer & Wieser Specialty Foods.

  • November 01, 2005 01 Nov'05

    Should Microsoft buy Siebel?

    While Oracle is already well on its way to acquiring the CRM vendor, Forrester Research thinks Microsoft should step in and make its own offer.

  • October 27, 2005 27 Oct'05

    SAP exec: No fear of Oracle as SAP looks ahead with CRM, ESA

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    NEWTOWN SQUARE, Pa. -- SAP America chief Bill McDermott is always on the run. After meeting with potential ...

  • October 10, 2005 10 Oct'05

    Dashboards -- Not just for executives

    New customization features are making dashboard technology more common in cubicles -- not just corner offices.

  • October 05, 2005 05 Oct'05

    Getting BI and data quality together

    Clean data is vital to an effective BI project, but the need for integration between the two technologies is not as clear cut.

  • September 30, 2005 30 Sep'05

    About's 2005 CRM Products of the Year Awards

    Here you'll general information about's 2005 Products of the Year Awards.

  • September 28, 2005 28 Sep'05

    Handling a hosted CRM upgrade

    Some hosted CRM vendors are trying to ease the transition to the newest version of their application. But one expert argues it shouldn't be that hard in the first place.

  • September 21, 2005 21 Sep'05

    Oracle-Siebel deal shakes up CDI world

    Which will win out in the contest between Siebel's Universal Customer Master and Oracle's Customer Data Hub?

  • September 12, 2005 12 Sep'05

    Experts mull over Oracle's Siebel buy

    CRM experts react to Oracle's plans to buy Siebel.

  • September 01, 2005 01 Sep'05

    Update: Pitney Bowes to buy Firstlogic

    Pitney Bowes expanded its presence in the data quality market by acquiring Firstlogic, shrinking the number of pure-play vendors and vendor options.

  • August 30, 2005 30 Aug'05

    IBM rolls out first Ascential product

    Big Blue launched WebSphere DataStage TX 8.0 Thursday, its first major product based on tools obtained in the Ascential acquisition.

  • August 18, 2005 18 Aug'05

    CRM market returns to health

    With strong earnings from some of the major vendors and multiple reports citing the growth of the market, companies are once again spending on CRM.

  • August 09, 2005 09 Aug'05

    Open source CRM a convenient alternative

    Open source CRM is catching on. Three companies explain why cost, customizability and convenience make the open source model a good fit for their CRM projects.