Customer relationship management CRM

  • September 30, 2005 30 Sep'05

    About's 2005 CRM Products of the Year Awards

    Here you'll general information about's 2005 Products of the Year Awards.

  • September 28, 2005 28 Sep'05

    Handling a hosted CRM upgrade

    Some hosted CRM vendors are trying to ease the transition to the newest version of their application. But one expert argues it shouldn't be that hard in the first place.

  • September 21, 2005 21 Sep'05

    Oracle-Siebel deal shakes up CDI world

    Which will win out in the contest between Siebel's Universal Customer Master and Oracle's Customer Data Hub?

  • September 12, 2005 12 Sep'05

    Experts mull over Oracle's Siebel buy

    CRM experts react to Oracle's plans to buy Siebel.

  • September 01, 2005 01 Sep'05

    Update: Pitney Bowes to buy Firstlogic

    Pitney Bowes expanded its presence in the data quality market by acquiring Firstlogic, shrinking the number of pure-play vendors and vendor options.

  • August 30, 2005 30 Aug'05

    IBM rolls out first Ascential product

    Big Blue launched WebSphere DataStage TX 8.0 Thursday, its first major product based on tools obtained in the Ascential acquisition.

  • August 18, 2005 18 Aug'05

    CRM market returns to health

    With strong earnings from some of the major vendors and multiple reports citing the growth of the market, companies are once again spending on CRM.

  • August 09, 2005 09 Aug'05

    SAP users slow to migrate to mySAP, opens door for Oracle

    SAP customers are slow in adopting mySAP applications, according Forrester Research Inc., keeping the door slightly open for Oracle Corp. to lure customers away from SAP.

  • August 09, 2005 09 Aug'05

    Open source CRM a convenient alternative

    Open source CRM is catching on. Three companies explain why cost, customizability and convenience make the open source model a good fit for their CRM projects.

  • August 03, 2005 03 Aug'05

    IBM to buy DWL

    Big Blue is diving deeper into the CDI market, following its purchase of Ascential Software with the acquisition of DWL.

  • July 28, 2005 28 Jul'05

    Customer management spending on the rise

    A recent survey finds that customer management applications are grabbing a bigger piece of the technology budget.

  • June 30, 2005 30 Jun'05

    SAP aims 'Safe Passage' at SMBs

    SAP is widening its Safe Passage program to include small and midsized businesses running PeopleSoft and J.D. Edwards software.

  • June 17, 2005 17 Jun'05

    SugarCRM's CEO John Roberts: Why CRM fails, part 1

    SugarCRM CEO John Roberts explained why 80% of CRM projects fail and how to reverse the trend, while in part two he described why CRM and Web services aren't a perfect match.

  • June 09, 2005 09 Jun'05

    Nonprofits need CRM too

    JewishGen, a nonprofit genealogy group, taps GoldMine to help manage and organize its growing online family.

  • May 23, 2005 23 May'05

    Philips keeps reins on CRM

    When venturing into direct-to-consumer online sales, an SAP CRM project threatened to spin out of control, but a focus on goals led to success.