Customer relationship management CRM

  • January 02, 2007 02 Jan'07

    A true view of the customer requires data 'symbiosis'

    Data quality is not enough by itself. Organizations need to complement it with data integration to preserve customer service and changing processes.

  • December 19, 2006 19 Dec'06

    CRM experts predict 2007

    CRM remains a tricky and ever-evolving market. Nevertheless,'s experts boldly predict what will happen with mobile CRM, VoIP, SaaS and the call center.

  • December 18, 2006 18 Dec'06

    M2M extends CRM footprint with e-service firm Knova

    One year after buying Onyx and its CRM suite, M2M Holdings has added Knova and the firm's e-service tools to its arsenal.

  • November 06, 2006 06 Nov'06

    Microsoft to integrate CRM with Office 2007, Vista

    Microsoft's Dynamics CRM will leverage the new Office suite and operating system when they become available next year. CRM will also lead the company's Live efforts.

  • October 17, 2006 17 Oct'06

    Data quality cleans up customer records at Intellidyn

    A new data quality system lets the customer information repository match millions of records in just hours.

  • September 21, 2006 21 Sep'06

    Marketers see data breach danger, remain unprepared

    A recent study finds that marketers are aware that customer data breaches can harm their brand, but few have a plan of action in place. Companies need to be direct in dealing with the problem.

  • September 07, 2006 07 Sep'06

    Data breaches tough to stop

    IT pros worry that false positives and a lack of resources are preventing them from blocking data breaches, according to a survey conducted by the Ponemon Institute.

  • August 28, 2006 28 Aug'06

    SaaS CRM extending to remote support

    Despite some initial security trepidation, Okuma Corp. has implemented a hosted remote support application.

  • August 22, 2006 22 Aug'06

    CRM gaga for Google and NetSuite released applications today allowing users to track AdWords on Google by integrating it into their CRM system, the "holy grail of marketing," they say.

  • August 21, 2006 21 Aug'06

    NJ Transit implements, customizes hosted CRM

    CRM SaaS applications aren't just for sales anymore, and new customization tools are also making them more adaptable.

  • August 01, 2006 01 Aug'06

    Microsoft goes outside for CDI help

    Microsoft chose a CDI vendor for its internal project based on one key criterion.

  • June 21, 2006 21 Jun'06

    CRM jobs in demand in tight market

    CIOs are hiring, but for very specific purposes -- and according to a new survey, it's likely they'll have to up the ante in order to get the very best talent.

  • June 13, 2006 13 Jun'06

    SAP MDM helps Ericsson grasp customer, vendor data

    Dozens of SAP instances and information about thousands of vendors left electronic giant Ericsson with tangled data and a myriad of master data issues.

  • June 07, 2006 07 Jun'06

    More laptops stolen, 300,000 customer records at risk

    Three stolen laptops jeopardize the personal information of former supermarket employees, customers of and members of the YMCA.

  • May 24, 2006 24 May'06

    Hosted CRM vendors vie for supremacy launched an OEM program today while NetSuite is taking aim at SAP.