Customer relationship management CRM
- January 02, 2007
Data quality is not enough by itself. Organizations need to complement it with data integration to preserve customer service and changing processes.
- December 19, 2006
CRM remains a tricky and ever-evolving market. Nevertheless, SearchCRM.com's experts boldly predict what will happen with mobile CRM, VoIP, SaaS and the call center.
- December 18, 2006
One year after buying Onyx and its CRM suite, M2M Holdings has added Knova and the firm's e-service tools to its arsenal.
- November 06, 2006
Microsoft's Dynamics CRM will leverage the new Office suite and operating system when they become available next year. CRM will also lead the company's Live efforts.
- October 17, 2006
A new data quality system lets the customer information repository match millions of records in just hours.
- September 21, 2006
A recent study finds that marketers are aware that customer data breaches can harm their brand, but few have a plan of action in place. Companies need to be direct in dealing with the problem.
- September 07, 2006
IT pros worry that false positives and a lack of resources are preventing them from blocking data breaches, according to a survey conducted by the Ponemon Institute.
- August 28, 2006
Despite some initial security trepidation, Okuma Corp. has implemented a hosted remote support application.
- August 22, 2006
Salesforce.com and NetSuite released applications today allowing users to track AdWords on Google by integrating it into their CRM system, the "holy grail of marketing," they say.
- August 21, 2006
CRM SaaS applications aren't just for sales anymore, and new customization tools are also making them more adaptable.
- August 01, 2006
Microsoft chose a CDI vendor for its internal project based on one key criterion.
- June 21, 2006
CIOs are hiring, but for very specific purposes -- and according to a new survey, it's likely they'll have to up the ante in order to get the very best talent.
- June 13, 2006
Dozens of SAP instances and information about thousands of vendors left electronic giant Ericsson with tangled data and a myriad of master data issues.
- June 07, 2006
Three stolen laptops jeopardize the personal information of former supermarket employees, customers of Hotels.com and members of the YMCA.
- May 24, 2006
Salesforce.com launched an OEM program today while NetSuite is taking aim at SAP.