Customer relationship management CRM

  • January 12, 2010 12 Jan'10

    When should you outsource customer analytics?2

    : IBM recently rolled out a Voice of the Customer program to help companies analyze customer data, but outsourced analytics isn't right for everyone, according to some analysts.

  • October 27, 2009 27 Oct'09

    Microsoft’s CRM Online software to go international

    Microsoft said its Dynamics CRM Online software will be released in all major international markets next year. It also plans to update the on-demand product next month.

  • June 16, 2009 16 Jun'09

    Building a business case for self-service

    Get tips for using self-service technology effectively in this podcast. Best practices for building a business case for self-service and getting upper-management support for a self-service technology initiative are also discussed.

  • May 27, 2009 27 May'09

    The future of cloud computing and what it means for CRM

    Get one expert's take on the future of cloud computing and its impact on the CRM market. Learn about new cloud computing vendors and the importance of compatibility.

  • May 21, 2009 21 May'09

    Forrester offers ways to mine more value from CRM implementations

    Companies looking to get more value from their existing CRM implementation without spending more should focus on user training and hidden functionality, according to Forrester.

  • March 24, 2009 24 Mar'09

    Is it worthwhile to consolidate applications on one vendor's stack?

    The "one throat to choke" versus "vendor lock-in" debate is getting more attention as the recession offers an opportunity for significant software deals.

  • March 03, 2009 03 Mar'09

    CRM's future looks much like its past

    While social networking, software delivery and pricing have changed significantly over CRM's past 10 years, the core challenges remain, according to Gartner.

  • February 13, 2009 13 Feb'09

    SugarCRM CEO: 'In a way, open source and the cloud are the same thing'

    Fresh off SugarCRM's annual customer and developer conference, CEO John Roberts discussed his company's progress and developments with mobile and cloud computing.

  • January 29, 2009 29 Jan'09

    Building a customer strategy with Martha Rogers

    According to experts, a customer strategy should always be designed in the customer's best interest. In this podcast, expert Martha Rogers gives tips for updating customer strategies, building a customer strategy from scratch and adjusting an ...

  • September 18, 2008 18 Sep'08

    CRM and BPM come together at Gartner summit

    Customer-facing processes have a huge effect on the customer experience, and that's why CRM vendors are adopting BPM functionality and vice versa, according to Gartner.

  • September 16, 2008 16 Sep'08

    CRM is not dead

    In this video from the Gartner CRM Summit, Scott Nelson, an analyst with Gartner, explains CRM's past and its promise for the future.

  • August 27, 2008 27 Aug'08

    Oracle integrates Siebel and CRM On Demand

    More than five years after Siebel first created Siebel OnDemand, Oracle is now offering a pre-built, packaged integration between on-demand and on-premise systems.

  • August 26, 2008 26 Aug'08

    Customer value management with Don Peppers

    Every organization approaches customer value management in a different way. Business size, industry and company type are just a few of the factors that impact the way an organization creates value for its customers. In the August installment of our ...

  • June 04, 2008 04 Jun'08

    Jigsaw offers corporate data free of charge, partners with SaaS CRM

    Seeking to take on Hoovers, the user-generated contact database Jigsaw is offering corporate data free of charge and partnering with on-demand CRM vendors.

  • April 29, 2008 29 Apr'08

    Gartner: CRM spending looking up

    The economy isn't keeping CRM down. CRM spending is expected to grow 14% this year, according to Gartner.