Customer relationship management CRM

  • January 03, 2011 03 Jan'11

    CRM expert predictions for 2011 experts forecast what's in store for 2011 and the evolution of social CRM, mobile and the customer experience is something they can agree on.

  • October 26, 2010 26 Oct'10

    How important is CRM software pricing?

    SaaS has simplified the way vendors price their software. How much do buyers care, and could it lead to a price war in the market?

  • October 26, 2010 26 Oct'10

    SaaS CRM license renewals not always easy

    Companies that got a discount with their initial SaaS CRM implementation may not get the same kind of treatment when they renew their SaaS CRM license three years later, but the buyer still has the upper hand.

  • October 26, 2010 26 Oct'10

    On-demand CRM price comparison

    Software as a Service, or on-demand CRM, has transformed the way CRM software is priced. See how the top SaaS vendors stack up against one another.

  • October 14, 2010 14 Oct'10

    Microsoft targets, Oracle CRM with promotional price

    Microsoft continued to put pricing pressure on its competitors in the SaaS CRM market today as it revealed plans to offer Dynamics CRM Online at a $34 per user per month price.

  • September 02, 2010 02 Sep'10

    Mobile CRM not just for SFA anymore

    The ubiquity of smartphones and consolidation like SAP's acquisition of Sybase could mean a shot in the arm for mobile CRM.

  • August 10, 2010 10 Aug'10

    iPad for CRM finds a start in mobile field service

    One furniture maker is rolling out the iPad with its delivery team, to improve the customer experience, go paperless and create efficiencies.

  • July 15, 2010 15 Jul'10

    Sword Ciboodle software demonstration

    In this short software demonstration, Sword Ciboodle shows off its new Crowd application for social CRM and how it integrates with its contact center software.

  • July 01, 2010 01 Jul'10

    Gartner debunks SaaS CRM myths

    SaaS vendors' claims don't always stand up. Gartner analysts took a closer look at some myths at the recent Customer 360 Summit.

  • June 29, 2010 29 Jun'10

    Gartner outlines CRM's past, present and future

    The renamed Customer 360 Summit, Gartner revealed its analysis of CRM's past and how that history is affecting the present CRM market, plus its predictions of CRM’s future.

  • June 01, 2010 01 Jun'10

    SAP, RightNow make CRM more mobile

    With SAP's acquisition of Sybase and RightNow's new mobile capabilities, mobile CRM is taking off. Some early adopters are optimistic.

  • May 06, 2010 06 May'10

    Gartner's Magic Quadrant for customer service contact centers finds best-of-breed market

    Gartner has released its Magic Quadrant for customer service contact centers but finds that no single vendor has it all.

  • March 18, 2010 18 Mar'10

    CRM analytics seeing investment

    IBM is focusing on predictive analytics; and now, so is Accenture with SAS. Much of the interest is in CRM analytics, but experts say companies needn't go to outside tools.

  • February 17, 2010 17 Feb'10

    Improving and Managing Your Customer Interactions

    In this podcast, analyst Natalie L. Petouhoff offers listeners advice on improving customer interactions, the best ways to use social media for customer service and best practice tips for learning more about your customers.

  • January 18, 2010 18 Jan'10

    SAP demos new Twitter integration

    Like many in the CRM market, SAP is seeking to tie emerging social media networks into its CRM software. In this video demonstration, SAP shows off its Twitter integration.