Customer relationship management CRM

  • April 09, 2002 09 Apr'02

    Quick Takes: Oracle gives HP a CRM nod

    HP gets Oracle's CRM thumbs up; Pivotal nabs a former Oracle exec; SAP bolsters mySAP Insurance; Coremetrics gets a gem of a customer win; two providers partner for healthcare CRM.

  • March 28, 2002 28 Mar'02

    Beverage Can Americas pops lid on Cognos BI

    Consumer packaging giant Beverage Can Americas is now getting a better look at crucial data and helping its customers help themselves. For that, it credits technology from business intelligence software vendor Cognos.

  • March 12, 2002 12 Mar'02

    Quick Takes: Alliances and agreements

    BMC and Siebel get closer; Revenio goes Analog; Commence RM lands on the international stage; SAS forges an SAP-related partnership .

  • February 26, 2002 26 Feb'02

    Quick Takes: Deals, upgrades -- and a game!

    Revenio lands Boise Cascade; Entigo rolls out its new warranty system; Ernex Marketing adds a new tool to its arsenal and Roundarch starts playing games.

  • February 26, 2002 26 Feb'02

    PeopleSoft swallows up configuration software vendor Calico

    PeopleSoft will pay roughly $5 million to acquire the assets of bankrupt product configuration software maker Calico Commerce. One analyst hails the move and thinks it could give PeopleSoft an important leg up on Siebel.

  • February 26, 2002 26 Feb'02

    Did the shot ring out? Is the revolution on?

    The groundswell of Web services hype should be sweeping through a network near you soon -- that is, if it hasn't already. The vendor community with its intellectual capital, R&D reservoirs, and marketing machines is aggressively rolling out the next...

  • February 19, 2002 19 Feb'02

    Quick Takes: Opening up, going on the attack and getting instrumental

    Roundarch moves to open standards, Witness attacks the middle market and Group 1 gets instrumental. These are among this week's announcements in the CRM market.

  • February 14, 2002 14 Feb'02

    ISM releases annual CRM winners list

    CRM consultancy ISM has released its annual list of top CRM vendors. A few newcomers join the few familiar faces on the honor roll.

  • February 06, 2002 06 Feb'02

    Quick Takes: Embedded solutions, new releases and worldwide expansion

    Trillium technology integrates with Oracle, FrontRange and Cypress launch new products, and two CRM companies go global.

  • January 31, 2002 31 Jan'02

    Quick Takes: On the comeback trail?

    Pivotal attempts to resurrect itself; SAS goes mining for data and Data Junction gets the call. These are a few of the week's CRM-related announcements.

  • January 08, 2002 08 Jan'02

    Quick Takes: Deals galore and finally, some recognition measures up SonoSite; Braathens lands on Oracle; iConexio gets a little respect

  • December 21, 2001 21 Dec'01

    Many happy returns (on investment) for CRM

    The era of the CRM early adopter is over. So, what now? See where searchCRM Site Editor Kerry Glance thinks the space is headed in the next 12 months.

  • December 18, 2001 18 Dec'01

    CRM: Where we're going, where we've been

    This year has been filled with economic upheaval and uncertainty in all sectors of IT, and CRM was no different.

  • November 30, 2001 30 Nov'01

    Dataquest predicts some likely CRM survivors

    The market for CRM applications will continue to feel the effects of Sept. 11 and the current recession through the end of next year, according to Gartner Dataquest researchers.

  • November 20, 2001 20 Nov'01

    Adapt Software takes on larger CRM rivals with upgrade

    Adapt Software is out to grab some market share from its larger rivals with a series of an enhancements to its flagship CRM applications package.