Customer relationship management CRM
- December 19, 2002
A survey of industry analysts finds that there are two bright spots for the enterprise application market in 2003: CRM and ERP.
- December 18, 2002
Microsoft has backed off its promise to deliver a CRM package for the mid-market before the end of this year. Instead, the company reported it would continue to work with partners and beta customers around the Release Candidate 1 (RC1) test ...
- October 04, 2002
In this edition of CRM-related announcements: Salesforce.com shows off giant ROI, Trillium gets the nod from Siebel and Aspect adds Sabre to its arsenal.
- October 03, 2002
Their game plans differ, but technology giants IBM and Microsoft both have their eye on the lucrative CRM mid-market.
- September 24, 2002
Studies show that many companies never stop to measure ROI on their enterprise apps projects. At Gartner's CRM Summit, an analyst laid out a framework for gauging returns.
- September 05, 2002
As the CRM market matures, software vendors are increasingly tailoring offerings to meet the specific needs of different vertical industries. Few, if any, of these markets remain as puzzling to outsiders as the burgeoning government market, ...
- June 28, 2002
New research from Cap Gemini Ernst & Young revealed that retailers are catching on to the value of CRM. Retail executives ranked CRM above all over application sets when it came to mission-critical technology. Market leader Siebel Systems ...
- June 26, 2002
Before your customers head home, give them a reason to come back. One retailer is relying on technology to provide a personalized incentive for shoppers to return.
- June 25, 2002
Cognos debuts its new financial offering; Azerity takes high-tech even higher; Ann Taylor sizes up Coremetrics; Siebel gives ViaFone the thumbs up; Net Theory releases an online billing app.
- June 21, 2002
At the DCI CRM show, Microsoft gave users their first look at its soon-to-be-released CRM software. Those users offered up some early impressions to SearchCRM.
- June 17, 2002
In a series of announcements at its user group conference, including word that it will release software based on the Linux operating system, J.D.Edwards may have positioned itself as a one-stop provider of both ERP and CRM.
- June 10, 2002
With emphasis on addressing vertical markets growing among enterprise applications vendors, there is spiraling debate as to how effective many industry-specific CRM packages may currently be. In short, some wonder if the releases are largely ...
- May 20, 2002
Siebel goes vertical again and signs Sabre; ChannelWave inks a Sterling deal; Salesforce.com and BroadVision make executive decisions.
- May 08, 2002
The minute Microsoft announced its plans to acquire European software firm Navision, industry insiders speculated the Redmond giant would broaden its CRM focus. Yet Microsoft vows it's sticking to its original game plan.
- April 16, 2002
SAS inks new business intelligence customers; Pivotal's CRM study reinforces its message; Talisma lands a consulting partner; Salesforce.com gains an enterprise foothold in Asia; ATG shuffles its executive team.