Customer relationship management CRM

  • June 26, 2002 26 Jun'02

    Point-of-sale personalization drives return customers

    Before your customers head home, give them a reason to come back. One retailer is relying on technology to provide a personalized incentive for shoppers to return.

  • June 25, 2002 25 Jun'02

    Quick Takes: Upgrades issued, deals done

    Cognos debuts its new financial offering; Azerity takes high-tech even higher; Ann Taylor sizes up Coremetrics; Siebel gives ViaFone the thumbs up; Net Theory releases an online billing app.

  • June 21, 2002 21 Jun'02

    Microsoft offers first glimpse at its CRM applications

    At the DCI CRM show, Microsoft gave users their first look at its soon-to-be-released CRM software. Those users offered up some early impressions to SearchCRM.

  • June 17, 2002 17 Jun'02

    J.D. Edwards sharpens CRM focus with Linux release

    In a series of announcements at its user group conference, including word that it will release software based on the Linux operating system, J.D.Edwards may have positioned itself as a one-stop provider of both ERP and CRM.

  • June 10, 2002 10 Jun'02

    PeopleSoft CRM chief: Flexibility is key to vertical success

    With emphasis on addressing vertical markets growing among enterprise applications vendors, there is spiraling debate as to how effective many industry-specific CRM packages may currently be. In short, some wonder if the releases are largely ...

  • May 20, 2002 20 May'02

    Quick Takes: Deals and executive decisions

    Siebel goes vertical again and signs Sabre; ChannelWave inks a Sterling deal; and BroadVision make executive decisions.

  • May 08, 2002 08 May'02

    Microsoft sticks to mid-market message despite Navision acquisition

    The minute Microsoft announced its plans to acquire European software firm Navision, industry insiders speculated the Redmond giant would broaden its CRM focus. Yet Microsoft vows it's sticking to its original game plan.

  • April 16, 2002 16 Apr'02

    Quick Takes: SAS inks customer deals

    SAS inks new business intelligence customers; Pivotal's CRM study reinforces its message; Talisma lands a consulting partner; gains an enterprise foothold in Asia; ATG shuffles its executive team.

  • April 09, 2002 09 Apr'02

    Quick Takes: Oracle gives HP a CRM nod

    HP gets Oracle's CRM thumbs up; Pivotal nabs a former Oracle exec; SAP bolsters mySAP Insurance; Coremetrics gets a gem of a customer win; two providers partner for healthcare CRM.

  • March 28, 2002 28 Mar'02

    Beverage Can Americas pops lid on Cognos BI

    Consumer packaging giant Beverage Can Americas is now getting a better look at crucial data and helping its customers help themselves. For that, it credits technology from business intelligence software vendor Cognos.

  • March 12, 2002 12 Mar'02

    Quick Takes: Alliances and agreements

    BMC and Siebel get closer; Revenio goes Analog; Commence RM lands on the international stage; SAS forges an SAP-related partnership .

  • February 26, 2002 26 Feb'02

    PeopleSoft swallows up configuration software vendor Calico

    PeopleSoft will pay roughly $5 million to acquire the assets of bankrupt product configuration software maker Calico Commerce. One analyst hails the move and thinks it could give PeopleSoft an important leg up on Siebel.

  • February 26, 2002 26 Feb'02

    Quick Takes: Deals, upgrades -- and a game!

    Revenio lands Boise Cascade; Entigo rolls out its new warranty system; Ernex Marketing adds a new tool to its arsenal and Roundarch starts playing games.

  • February 26, 2002 26 Feb'02

    Did the shot ring out? Is the revolution on?

    The groundswell of Web services hype should be sweeping through a network near you soon -- that is, if it hasn't already. The vendor community with its intellectual capital, R&D reservoirs, and marketing machines is aggressively rolling out the next...

  • February 19, 2002 19 Feb'02

    Quick Takes: Opening up, going on the attack and getting instrumental

    Roundarch moves to open standards, Witness attacks the middle market and Group 1 gets instrumental. These are among this week's announcements in the CRM market.