Customer relationship management CRM

  • December 19, 2002 19 Dec'02

    CRM, ERP among the few high-priority apps for '03

    A survey of industry analysts finds that there are two bright spots for the enterprise application market in 2003: CRM and ERP.

  • December 18, 2002 18 Dec'02

    Microsoft delays CRM product release until 2003

    Microsoft has backed off its promise to deliver a CRM package for the mid-market before the end of this year. Instead, the company reported it would continue to work with partners and beta customers around the Release Candidate 1 (RC1) test ...

  • October 04, 2002 04 Oct'02

    Quick Takes: Many happy returns

    In this edition of CRM-related announcements: shows off giant ROI, Trillium gets the nod from Siebel and Aspect adds Sabre to its arsenal.

  • October 03, 2002 03 Oct'02

    IBM and Microsoft poised to battle for CRM mid-market

    Their game plans differ, but technology giants IBM and Microsoft both have their eye on the lucrative CRM mid-market.

  • September 24, 2002 24 Sep'02

    Gartner: ROI calculation isn't simple, but it's important for CRM

    Studies show that many companies never stop to measure ROI on their enterprise apps projects. At Gartner's CRM Summit, an analyst laid out a framework for gauging returns.

  • September 05, 2002 05 Sep'02

    PeopleSoft on designing CRM for the government: Flexibility, value is key

    As the CRM market matures, software vendors are increasingly tailoring offerings to meet the specific needs of different vertical industries. Few, if any, of these markets remain as puzzling to outsiders as the burgeoning government market, ...

  • June 28, 2002 28 Jun'02

    Siebel's retail guru outlines CRM challenges in diverse market

    New research from Cap Gemini Ernst & Young revealed that retailers are catching on to the value of CRM. Retail executives ranked CRM above all over application sets when it came to mission-critical technology. Market leader Siebel Systems ...

  • June 26, 2002 26 Jun'02

    Point-of-sale personalization drives return customers

    Before your customers head home, give them a reason to come back. One retailer is relying on technology to provide a personalized incentive for shoppers to return.

  • June 25, 2002 25 Jun'02

    Quick Takes: Upgrades issued, deals done

    Cognos debuts its new financial offering; Azerity takes high-tech even higher; Ann Taylor sizes up Coremetrics; Siebel gives ViaFone the thumbs up; Net Theory releases an online billing app.

  • June 21, 2002 21 Jun'02

    Microsoft offers first glimpse at its CRM applications

    At the DCI CRM show, Microsoft gave users their first look at its soon-to-be-released CRM software. Those users offered up some early impressions to SearchCRM.

  • June 17, 2002 17 Jun'02

    J.D. Edwards sharpens CRM focus with Linux release

    In a series of announcements at its user group conference, including word that it will release software based on the Linux operating system, J.D.Edwards may have positioned itself as a one-stop provider of both ERP and CRM.

  • June 10, 2002 10 Jun'02

    PeopleSoft CRM chief: Flexibility is key to vertical success

    With emphasis on addressing vertical markets growing among enterprise applications vendors, there is spiraling debate as to how effective many industry-specific CRM packages may currently be. In short, some wonder if the releases are largely ...

  • May 20, 2002 20 May'02

    Quick Takes: Deals and executive decisions

    Siebel goes vertical again and signs Sabre; ChannelWave inks a Sterling deal; and BroadVision make executive decisions.

  • May 08, 2002 08 May'02

    Microsoft sticks to mid-market message despite Navision acquisition

    The minute Microsoft announced its plans to acquire European software firm Navision, industry insiders speculated the Redmond giant would broaden its CRM focus. Yet Microsoft vows it's sticking to its original game plan.

  • April 16, 2002 16 Apr'02

    Quick Takes: SAS inks customer deals

    SAS inks new business intelligence customers; Pivotal's CRM study reinforces its message; Talisma lands a consulting partner; gains an enterprise foothold in Asia; ATG shuffles its executive team.