Customer relationship management CRM
- June 03, 2003
Long rumored to be on the block, enterprise applications vendor Baan was officially sold today to an investment group.
- May 21, 2003
Peppers & Rogers found three companies who are taking different tactics to achieving the same goal: offering super service for their customers.
- May 12, 2003
Just like in the CRM arena, partner relationship management vendors are looking to the midmarket. Case in point: ChannelWave's newest release.
- April 15, 2003
Pivotal is trying to shore up its CRM midmarket position with a retooled application suite that integrates technology acquired in its buyout of MarketFirst.
- March 31, 2003
Gartner's Magic Quadrant rankings put Siebel Systems on top of the CRM market in many categories. However, a number of Siebel competitors are closing the gap.
- March 26, 2003
A new joint offering from IBM and Onyx Software should prove a staunch competitor for other vendors in the hosted CRM space. Among the selling points are increased levels of customization compared with other services, as well as a migration path to ...
- March 18, 2003
Despite hosted SFA providers' pledge to reduce implementation and customization expenses, most experts agree that consultants have yet to experience lowered demand for their services.
- March 08, 2003
Siebel may call itself the CRM analytics leader, and some customers may praise the company for improving its product, but not everyone is willing to crown Siebel champ.
- February 25, 2003
In the face of a lot of CRM doom and gloom, enter Forrester Research. It says that widely reported CRM failure rates are exaggerated.
- February 13, 2003
Delivering the opening keynote at the CRM Technology Decisions conference, consultant Patricia Seybold highlighted a major CRM shortcoming and underscored its consequences.
- February 11, 2003
Coverage of CRM Technology Decisions
- January 17, 2003
Thousands of companies have decided not to implement their CRM in-house and instead have chosen hosted options. In this installment of CRM Steps to Success, we weigh the benefits and drawbacks of this different delivery model.
- January 14, 2003
AMR Research Inc. recently completed a survey of 80 end-user companies plucked from leading CRM vendors' reference lists. Among the Boston-based researcher's findings was this: human resistance to change remains at the top of CRM buyers' concerns, ...
- December 26, 2002
We have taken some of the most bizarre IT stories of the year, measured them on the weirdometer, and come up with the top 10, well 11 wackiest IT, or vaguely IT-related stories of 2002.
- December 26, 2002
The SearchCRM.com experts have big things in mind for 2003, including of a few major mergers and a prediction that a couple of big-time players won't make it through the year.