Customer relationship management CRM

  • March 08, 2003 08 Mar'03

    Analyst, SAS weigh in on Siebel's claim to analytics crown

    Siebel may call itself the CRM analytics leader, and some customers may praise the company for improving its product, but not everyone is willing to crown Siebel champ.

  • February 25, 2003 25 Feb'03

    Bucking the hype, Forrester reports higher CRM satisfaction

    In the face of a lot of CRM doom and gloom, enter Forrester Research. It says that widely reported CRM failure rates are exaggerated.

  • February 13, 2003 13 Feb'03

    Seybold touts cross-channel consistency for CRM

    Delivering the opening keynote at the CRM Technology Decisions conference, consultant Patricia Seybold highlighted a major CRM shortcoming and underscored its consequences.

  • February 11, 2003 11 Feb'03

    Coverage of CRM Technology Decisions

    Coverage of CRM Technology Decisions

  • January 17, 2003 17 Jan'03

    CRM: Should you implement or be hosted?

    Thousands of companies have decided not to implement their CRM in-house and instead have chosen hosted options. In this installment of CRM Steps to Success, we weigh the benefits and drawbacks of this different delivery model.

  • January 14, 2003 14 Jan'03

    If you build CRM, they might not come

    AMR Research Inc. recently completed a survey of 80 end-user companies plucked from leading CRM vendors' reference lists. Among the Boston-based researcher's findings was this: human resistance to change remains at the top of CRM buyers' concerns, ...

  • December 26, 2002 26 Dec'02

    How bizarre: The top ten Missing Links of 2002

    We have taken some of the most bizarre IT stories of the year, measured them on the weirdometer, and come up with the top 10, well 11 wackiest IT, or vaguely IT-related stories of 2002.

  • December 26, 2002 26 Dec'02

    CRM experts expect year of change

    The experts have big things in mind for 2003, including of a few major mergers and a prediction that a couple of big-time players won't make it through the year.

  • December 19, 2002 19 Dec'02

    CRM, ERP among the few high-priority apps for '03

    A survey of industry analysts finds that there are two bright spots for the enterprise application market in 2003: CRM and ERP.

  • December 18, 2002 18 Dec'02

    Microsoft delays CRM product release until 2003

    Microsoft has backed off its promise to deliver a CRM package for the mid-market before the end of this year. Instead, the company reported it would continue to work with partners and beta customers around the Release Candidate 1 (RC1) test ...

  • October 04, 2002 04 Oct'02

    Quick Takes: Many happy returns

    In this edition of CRM-related announcements: shows off giant ROI, Trillium gets the nod from Siebel and Aspect adds Sabre to its arsenal.

  • October 03, 2002 03 Oct'02

    IBM and Microsoft poised to battle for CRM mid-market

    Their game plans differ, but technology giants IBM and Microsoft both have their eye on the lucrative CRM mid-market.

  • September 24, 2002 24 Sep'02

    Gartner: ROI calculation isn't simple, but it's important for CRM

    Studies show that many companies never stop to measure ROI on their enterprise apps projects. At Gartner's CRM Summit, an analyst laid out a framework for gauging returns.

  • September 05, 2002 05 Sep'02

    PeopleSoft on designing CRM for the government: Flexibility, value is key

    As the CRM market matures, software vendors are increasingly tailoring offerings to meet the specific needs of different vertical industries. Few, if any, of these markets remain as puzzling to outsiders as the burgeoning government market, ...

  • June 28, 2002 28 Jun'02

    Siebel's retail guru outlines CRM challenges in diverse market

    New research from Cap Gemini Ernst & Young revealed that retailers are catching on to the value of CRM. Retail executives ranked CRM above all over application sets when it came to mission-critical technology. Market leader Siebel Systems ...