Customer relationship management CRM

  • June 03, 2003 03 Jun'03

    Investment group buys Baan

    Long rumored to be on the block, enterprise applications vendor Baan was officially sold today to an investment group.

  • May 21, 2003 21 May'03

    These firms are making service a priority

    Peppers & Rogers found three companies who are taking different tactics to achieving the same goal: offering super service for their customers.

  • May 12, 2003 12 May'03

    ChannelWave breaks into the PRM midmarket

    Just like in the CRM arena, partner relationship management vendors are looking to the midmarket. Case in point: ChannelWave's newest release.

  • April 15, 2003 15 Apr'03

    Pivotal readies biggest release in years

    Pivotal is trying to shore up its CRM midmarket position with a retooled application suite that integrates technology acquired in its buyout of MarketFirst.

  • March 31, 2003 31 Mar'03

    Gartner: CRM competitors inching in on Siebel

    Gartner's Magic Quadrant rankings put Siebel Systems on top of the CRM market in many categories. However, a number of Siebel competitors are closing the gap.

  • March 26, 2003 26 Mar'03

    IBM-Onyx hosted CRM partnership brings new dimension to midmarket

    A new joint offering from IBM and Onyx Software should prove a staunch competitor for other vendors in the hosted CRM space. Among the selling points are increased levels of customization compared with other services, as well as a migration path to ...

  • March 18, 2003 18 Mar'03

    So far, consultants unaffected by hosted SFA providers

    Despite hosted SFA providers' pledge to reduce implementation and customization expenses, most experts agree that consultants have yet to experience lowered demand for their services.

  • March 08, 2003 08 Mar'03

    Analyst, SAS weigh in on Siebel's claim to analytics crown

    Siebel may call itself the CRM analytics leader, and some customers may praise the company for improving its product, but not everyone is willing to crown Siebel champ.

  • February 25, 2003 25 Feb'03

    Bucking the hype, Forrester reports higher CRM satisfaction

    In the face of a lot of CRM doom and gloom, enter Forrester Research. It says that widely reported CRM failure rates are exaggerated.

  • February 13, 2003 13 Feb'03

    Seybold touts cross-channel consistency for CRM

    Delivering the opening keynote at the CRM Technology Decisions conference, consultant Patricia Seybold highlighted a major CRM shortcoming and underscored its consequences.

  • February 11, 2003 11 Feb'03

    Coverage of CRM Technology Decisions

    Coverage of CRM Technology Decisions

  • January 17, 2003 17 Jan'03

    CRM: Should you implement or be hosted?

    Thousands of companies have decided not to implement their CRM in-house and instead have chosen hosted options. In this installment of CRM Steps to Success, we weigh the benefits and drawbacks of this different delivery model.

  • January 14, 2003 14 Jan'03

    If you build CRM, they might not come

    AMR Research Inc. recently completed a survey of 80 end-user companies plucked from leading CRM vendors' reference lists. Among the Boston-based researcher's findings was this: human resistance to change remains at the top of CRM buyers' concerns, ...

  • December 26, 2002 26 Dec'02

    How bizarre: The top ten Missing Links of 2002

    We have taken some of the most bizarre IT stories of the year, measured them on the weirdometer, and come up with the top 10, well 11 wackiest IT, or vaguely IT-related stories of 2002.

  • December 26, 2002 26 Dec'02

    CRM experts expect year of change

    The experts have big things in mind for 2003, including of a few major mergers and a prediction that a couple of big-time players won't make it through the year.