Customer relationship management CRM
- March 08, 2003
Siebel may call itself the CRM analytics leader, and some customers may praise the company for improving its product, but not everyone is willing to crown Siebel champ.
- February 25, 2003
In the face of a lot of CRM doom and gloom, enter Forrester Research. It says that widely reported CRM failure rates are exaggerated.
- February 13, 2003
Delivering the opening keynote at the CRM Technology Decisions conference, consultant Patricia Seybold highlighted a major CRM shortcoming and underscored its consequences.
- February 11, 2003
Coverage of CRM Technology Decisions
- January 17, 2003
Thousands of companies have decided not to implement their CRM in-house and instead have chosen hosted options. In this installment of CRM Steps to Success, we weigh the benefits and drawbacks of this different delivery model.
- January 14, 2003
AMR Research Inc. recently completed a survey of 80 end-user companies plucked from leading CRM vendors' reference lists. Among the Boston-based researcher's findings was this: human resistance to change remains at the top of CRM buyers' concerns, ...
- December 26, 2002
We have taken some of the most bizarre IT stories of the year, measured them on the weirdometer, and come up with the top 10, well 11 wackiest IT, or vaguely IT-related stories of 2002.
- December 26, 2002
The SearchCRM.com experts have big things in mind for 2003, including of a few major mergers and a prediction that a couple of big-time players won't make it through the year.
- December 19, 2002
A survey of industry analysts finds that there are two bright spots for the enterprise application market in 2003: CRM and ERP.
- December 18, 2002
Microsoft has backed off its promise to deliver a CRM package for the mid-market before the end of this year. Instead, the company reported it would continue to work with partners and beta customers around the Release Candidate 1 (RC1) test ...
- October 04, 2002
In this edition of CRM-related announcements: Salesforce.com shows off giant ROI, Trillium gets the nod from Siebel and Aspect adds Sabre to its arsenal.
- October 03, 2002
Their game plans differ, but technology giants IBM and Microsoft both have their eye on the lucrative CRM mid-market.
- September 24, 2002
Studies show that many companies never stop to measure ROI on their enterprise apps projects. At Gartner's CRM Summit, an analyst laid out a framework for gauging returns.
- September 05, 2002
As the CRM market matures, software vendors are increasingly tailoring offerings to meet the specific needs of different vertical industries. Few, if any, of these markets remain as puzzling to outsiders as the burgeoning government market, ...
- June 28, 2002
New research from Cap Gemini Ernst & Young revealed that retailers are catching on to the value of CRM. Retail executives ranked CRM above all over application sets when it came to mission-critical technology. Market leader Siebel Systems ...