Customer relationship management CRM

  • October 01, 2003 01 Oct'03

    D-day for 'do not call'

    Despite input from federal courts and agencies, industry groups, Congress, and the President, the "do not call" list is up in the air on the day it was scheduled to take effect.

  • September 23, 2003 23 Sep'03

    Have you outgrown homegrown CRM?

    It may be time to ditch that do-it-yourself CRM system. You may save money and valuable IT resources by switching over to packaged software.

  • September 15, 2003 15 Sep'03

    PeopleSoft announces new tools, knocks Ellison

    At its annual user event, PeopleSoft laid out an enhanced support plan, introduced four new tools to automate software management and took a few digs at its favorite foe.

  • August 15, 2003 15 Aug'03

    Making sense of CRM's vertical market mania

    The biggest CRM vendors are creating apps that appeal to a smaller set of users in individual industries. How do their strategies differ, how much will this extra expertise cost you, and what does the vertical trend mean for the current crop of ...

  • August 13, 2003 13 Aug'03

    Peppers & Rogers to be acquired

    The CRM strategy consultancy is joining the Carlson Marketing Group but isn't losing its well-known name.

  • August 06, 2003 06 Aug'03

    Leading companies get serious about measuring customer value

    Peppers and Rogers talked to executives from different industries on how they have embarked on their own specific customer-value journey.

  • August 01, 2003 01 Aug'03

    Siebel scores with HP rollout

    Chalk up a big customer win for Siebel. One year after its merger with Compaq, HP is standardizing on Siebel and deploying thousands of CRM seats.

  • July 14, 2003 14 Jul'03

    Q&A: Acquisitions veteran weighs in on keys to success

    When it comes to mergers and acquisitions, CRM software vendor Kana Software Inc. is ahead of the current industry trend. It has integrated nine companies into its ranks during the past several years. As the proposed Oracle/PeopleSoft merger looms ...

  • June 03, 2003 03 Jun'03

    Investment group buys Baan

    Long rumored to be on the block, enterprise applications vendor Baan was officially sold today to an investment group.

  • May 21, 2003 21 May'03

    These firms are making service a priority

    Peppers & Rogers found three companies who are taking different tactics to achieving the same goal: offering super service for their customers.

  • May 12, 2003 12 May'03

    ChannelWave breaks into the PRM midmarket

    Just like in the CRM arena, partner relationship management vendors are looking to the midmarket. Case in point: ChannelWave's newest release.

  • April 15, 2003 15 Apr'03

    Pivotal readies biggest release in years

    Pivotal is trying to shore up its CRM midmarket position with a retooled application suite that integrates technology acquired in its buyout of MarketFirst.

  • March 31, 2003 31 Mar'03

    Gartner: CRM competitors inching in on Siebel

    Gartner's Magic Quadrant rankings put Siebel Systems on top of the CRM market in many categories. However, a number of Siebel competitors are closing the gap.

  • March 26, 2003 26 Mar'03

    IBM-Onyx hosted CRM partnership brings new dimension to midmarket

    A new joint offering from IBM and Onyx Software should prove a staunch competitor for other vendors in the hosted CRM space. Among the selling points are increased levels of customization compared with other services, as well as a migration path to ...

  • March 18, 2003 18 Mar'03

    So far, consultants unaffected by hosted SFA providers

    Despite hosted SFA providers' pledge to reduce implementation and customization expenses, most experts agree that consultants have yet to experience lowered demand for their services.