Customer relationship management CRM

  • December 11, 2003 11 Dec'03

    Brief: Major CRM vendors sign major deals

    The ink is drying on two new contracts for Siebel and SAP.

  • December 08, 2003 08 Dec'03

    SMBs get some CRM satisfaction

    In a new Gartner survey, small and midsized companies reveal their CRM successes and rate the vendors that best meet their needs.

  • December 03, 2003 03 Dec'03

    Onyx pulls Pivotal offer

    Instead of trying to acquire its midmarket CRM rival, Onyx is now courting its customers.

  • November 18, 2003 18 Nov'03

    Pivotal's mysterious bidder surfaces

    CDC Software has come forth with a conditional, cash-and-stock offer for the midmarket CRM vendor.

  • November 18, 2003 18 Nov'03

    Off-the-hook CRM boosts Nextel

    It's a tough time to be a wireless provider. But Nextel thinks it's got the 411 on keeping customers from jumping ship.

  • November 17, 2003 17 Nov'03

    Pivotal's board rejects Onyx

    In a surprise twist, Pivotal said it now evaluating another "highly conditional" offer for the company.

  • November 17, 2003 17 Nov'03

    Salesnet broadens vertical horizons

    Hosted sales force automation provider Salesnet is pushing a new industry-specific strategy and has a first deal under its belt.

  • November 11, 2003 11 Nov'03

    GoldMine to go ASP route

    By the middle of next year, GoldMine CRM software will also be available through a hosted model, company officials said.

  • November 10, 2003 10 Nov'03

    Brief: Edocs targets telcos at the perfect time

    Its new telecommunications-specific customer service suite is out, just as a new federal regulation could lead to increased customer churn.

  • October 31, 2003 31 Oct'03

    A prescription for CRM change

    Users recently graded more than a dozen CRM vendors, and not a single one of them got an A.

  • October 20, 2003 20 Oct'03

    Peeling away the hosted hype

    Has hosted CRM really caught on with enterprise customers? Some view that claim with more than a bit of skepticism.

  • October 15, 2003 15 Oct'03

    Siebel gets acquisitions fever

    Two weeks after unveiling its own hosted software, the CRM market leader is buying out hosted provider UpShot. And that's not the only acquisition it made.

  • October 14, 2003 14 Oct'03

    New California privacy law could impede marketing

    A new state law aims at changing the way banks market to customers. Will it succeed? Peppers & Rogers investigates.

  • October 07, 2003 07 Oct'03

    Battle for small-market CRM looms large

    A small-market battle is on for the estimated 98% of businesses in North America that do not have CRM operations in place.

  • October 06, 2003 06 Oct'03

    Arm yourself for the e-service revolution

    Who wants customers tying up the contact center with questions they can answer on their own? E-service is here, but Peppers & Rogers found that not everyone is getting it right.