Customer relationship management CRM

  • April 20, 2004 20 Apr'04

    Siebel to ship latest release

    The long-awaited 7.7 is about to make its debut, with TCO, usability and vertical-specific additions.

  • April 14, 2004 14 Apr'04

    FedEx delivers CRM

    After several acquisitions and continued growth, the shipping giant absolutely, positively needed a better way to listen to its customers.

  • April 08, 2004 08 Apr'04

    RightNow bullish on the here and now

    These are heady times in the hosted CRM market. is headed for a public offering, enterprise software leader Siebel Systems Inc.

  • April 06, 2004 06 Apr'04

    Siebel writes prescription for mobile sales

    Its new pharmaceutical application gives companies an early look at some of the analytics features coming in Siebel 7.7.

  • March 29, 2004 29 Mar'04

    Think vertically, act competitively

    Vertical software isn't a magic potion, according to consultants Don Peppers and Martha Rogers. They offer some advice on how businesses can differentiate themselves within their markets.

  • March 26, 2004 26 Mar'04

    BPM software -- the final frontier?

    If you don't know what business performance management is, it's probably time for a crash course. Business app gurus say it may be "the last bastion" of enterprise software.

  • March 24, 2004 24 Mar'04

    Aberdeen overhauls its CRM practice

    A few months after losing several CRM analysts, the researcher has added a CRM consultancy and a well-known industry name.

  • March 18, 2004 18 Mar'04

    PeopleSoft follows through on World enhancements pledge

    PeopleSoft's new enhancements to its J.D. Edwards product lines is good news to users and analysts, but the changes won't necessarily entice new users to move onto EnterpriseOne or World.

  • March 08, 2004 08 Mar'04

    PeopleSoft's top CRM exec departs

    Joe Davis has left PeopleSoft and landed a job as a CEO.

  • March 08, 2004 08 Mar'04

    Quest's president: We're 'prepared to go the distance'

    The past year hasn't been easy for customers of the former J.D. Edwards & Co. First came JDE's merger with PeopleSoft Inc., and then Oracle Corp.'s attempted takeover of PeopleSoft.

  • March 05, 2004 05 Mar'04

    What, me worry? Some marketers in dark on regulations

    Reservoir Partners is among the first to calculate the impact that Can Spam and "do not call" are having on marketers. Surprisingly, some aren't even aware of the regulations.

  • March 03, 2004 03 Mar'04

    Brief: NetSuite upgrade beefs up billing

    New order management support is among the benefits that NetSuite says it's extending to customers in today's release.

  • February 16, 2004 16 Feb'04

    Smart CRM East

    Here's a complete look at our coverage of Smart CRM East, a conference sponsored by TechTarget and Peppers & Rogers Group.

  • January 13, 2004 13 Jan'04

    Former Vantive CEO sees return to 'positive cycle' of early '90s

    John Luongo is back in the game. After pursuing a second undergraduate degree and spending some quality time with his family, the 26th employee at Oracle Corp. and the former president and CEO of Vantive Corp. (before it was sold to PeopleSoft Inc.)...

  • January 07, 2004 07 Jan'04

    Many happy returns (on your CRM investment)

    Businesses have long been feeling the pressure to get ROI out of their CRM investments. It now seems vendors and solution providers are finally listening.