Customer relationship management CRM
- April 20, 2004
The long-awaited 7.7 is about to make its debut, with TCO, usability and vertical-specific additions.
- April 14, 2004
After several acquisitions and continued growth, the shipping giant absolutely, positively needed a better way to listen to its customers.
- April 08, 2004
These are heady times in the hosted CRM market. Salesforce.com is headed for a public offering, enterprise software leader Siebel Systems Inc.
Its new pharmaceutical application gives companies an early look at some of the analytics features coming in Siebel 7.7.
Vertical software isn't a magic potion, according to consultants Don Peppers and Martha Rogers. They offer some advice on how businesses can differentiate themselves within their markets.
If you don't know what business performance management is, it's probably time for a crash course. Business app gurus say it may be "the last bastion" of enterprise software.
A few months after losing several CRM analysts, the researcher has added a CRM consultancy and a well-known industry name.
PeopleSoft's new enhancements to its J.D. Edwards product lines is good news to users and analysts, but the changes won't necessarily entice new users to move onto EnterpriseOne or World.
Joe Davis has left PeopleSoft and landed a job as a CEO.
The past year hasn't been easy for customers of the former J.D. Edwards & Co. First came JDE's merger with PeopleSoft Inc., and then Oracle Corp.'s attempted takeover of PeopleSoft.
Reservoir Partners is among the first to calculate the impact that Can Spam and "do not call" are having on marketers. Surprisingly, some aren't even aware of the regulations.
New order management support is among the benefits that NetSuite says it's extending to customers in today's release.
Here's a complete look at our coverage of Smart CRM East, a conference sponsored by TechTarget and Peppers & Rogers Group.
John Luongo is back in the game. After pursuing a second undergraduate degree and spending some quality time with his family, the 26th employee at Oracle Corp. and the former president and CEO of Vantive Corp. (before it was sold to PeopleSoft Inc.)...
Businesses have long been feeling the pressure to get ROI out of their CRM investments. It now seems vendors and solution providers are finally listening.