Customer relationship management CRM

  • June 25, 2004 25 Jun'04

    CRM ROI 101

    A carefully laid out ROI methodology can help you avoid the notorious CRM failures that so many companies have suffered. Here's some advice on setting your ROI game plan.

  • June 17, 2004 17 Jun'04

    Manage customers like a stock portfolio

    Long-term customer value must outweigh a company's desire for fast cash, according to a noted CRM consultant. Martha Rogers kicked off the Smart CRM West conference with a prescription for getting a better return on a customer investment.

  • June 15, 2004 15 Jun'04

    PeopleSoft unveils Enterprise CRM 8.9

    The latest version of the software maker's flagship product suite includes new customer segmentation capabilities, as well as its first crack at a tool to manage partner relationships. One expert says it's clear what PeopleSoft is up to with this ...

  • June 08, 2004 08 Jun'04

    CRM gold rush! Vendors dash in hosted direction

    The on-premise software providers are muscling into hosted CRM, leaving buyers with new software options and some hard choices to make.

  • May 24, 2004 24 May'04

    Siebel, IBM ink life sciences alliance

    The software and services deal is the latest partnership between two companies that have grown quite close.

  • May 10, 2004 10 May'04

    RightNow says time is right for an IPO

    The hosted contact center vendor announced plans today to take the company public.

  • April 28, 2004 28 Apr'04

    Fresh face to appear in small and midsize space

    Another player is joining what's quickly becoming a crowded sector for CRM.

  • April 20, 2004 20 Apr'04

    Siebel to ship latest release

    The long-awaited 7.7 is about to make its debut, with TCO, usability and vertical-specific additions.

  • April 14, 2004 14 Apr'04

    FedEx delivers CRM

    After several acquisitions and continued growth, the shipping giant absolutely, positively needed a better way to listen to its customers.

  • April 08, 2004 08 Apr'04

    RightNow bullish on the here and now

    These are heady times in the hosted CRM market. is headed for a public offering, enterprise software leader Siebel Systems Inc.

  • April 06, 2004 06 Apr'04

    Siebel writes prescription for mobile sales

    Its new pharmaceutical application gives companies an early look at some of the analytics features coming in Siebel 7.7.

  • March 29, 2004 29 Mar'04

    Think vertically, act competitively

    Vertical software isn't a magic potion, according to consultants Don Peppers and Martha Rogers. They offer some advice on how businesses can differentiate themselves within their markets.

  • March 26, 2004 26 Mar'04

    BPM software -- the final frontier?

    If you don't know what business performance management is, it's probably time for a crash course. Business app gurus say it may be "the last bastion" of enterprise software.

  • March 24, 2004 24 Mar'04

    Aberdeen overhauls its CRM practice

    A few months after losing several CRM analysts, the researcher has added a CRM consultancy and a well-known industry name.

  • March 18, 2004 18 Mar'04

    PeopleSoft follows through on World enhancements pledge

    PeopleSoft's new enhancements to its J.D. Edwards product lines is good news to users and analysts, but the changes won't necessarily entice new users to move onto EnterpriseOne or World.