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Customer relationship management CRM

  • January 26, 2005 26 Jan'05

    Wait and see time for PeopleSoft users

    With Oracle promising support until 2013, PeopleSoft customers can take their time in deciding whether to stay, move to Oracle or go to a new vendor entirely.

  • January 14, 2005 14 Jan'05

    2004 CRM Products of the Year

    SearchCRM.com editors and industry experts have selected the best CRM products of 2004. See who the winners are.

  • January 12, 2005 12 Jan'05

    Seven steps to retaining more customers, step one

    Organizations should recognize customer retention as a key performance indicator to help set the framework for improving business effectiveness.

  • December 20, 2004 20 Dec'04

    Year of the CEO -- the good, the bad, the ugly

    Some IT CEOs will be popping champagne corks to celebrate a successful 2004, while others will be drowning their sorrows.

  • December 20, 2004 20 Dec'04

    CRM vendors go shopping

    Siebel wasn't the only one making holiday purchases. Witness Systems bought Blue Pumpkin and LexisNexis purchased Interface.

  • December 10, 2004 10 Dec'04

    PeopleSoft partners with Genesys

    PeopleSoft has reached a reseller and development agreement with Genesys to bolster its contact center application.

  • November 10, 2004 10 Nov'04

    Open source CRM the right fit for SMBs

    Open source CRM, while still young, is starting to catch on with small and medium businesses. Yet, enterprise companies might be better suited, one analyst says.

  • October 05, 2004 05 Oct'04

    Analyze this -- Siebel analytics extends beyond CRM

    Siebel has added financials, workforce/employee performance and supply chain to its analytics arsenal.

  • October 01, 2004 01 Oct'04

    Conway out as PeopleSoft CEO

    Craig Conway, CEO of embattled PeopleSoft, was ousted today and replaced by the company's founder, Dave Duffield.

  • September 28, 2004 28 Sep'04

    CRM from the rear-view mirror

    Companies that are several years into their CRM project look back at what they did right and what they would have done differently.

  • September 02, 2004 02 Sep'04

    Getting contact center buy-in from senior management

    Getting support for what has often been referred to as the "cost center" can be a difficult task. Start with math.

  • August 18, 2004 18 Aug'04

    Content spotlight: Marketing effectiveness

    An exclusive collection of articles and resources on marketing effectiveness and related topics.

  • August 17, 2004 17 Aug'04

    The do-it-all agent

    1-800-flowers.com sells multiple brands through multiple channels. And, somehow, the same customer service reps handle it all.

  • August 16, 2004 16 Aug'04

    SearchCRM.com resource center

    An exclusive collection of the most recent articles and resources on call center, marketing effectiveness, sales excellence and business intelligence.

  • July 13, 2004 13 Jul'04

    How to pick the perfect partner for your Siebel project

    Evaluating and selecting an implementation partner for your Siebel CRM project requires some forethought. What factors should you weigh in your decision-making process? How important is "Siebel-certified" status? Several experts offer some ...

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