Customer relationship management CRM
- January 26, 2005
With Oracle promising support until 2013, PeopleSoft customers can take their time in deciding whether to stay, move to Oracle or go to a new vendor entirely.
- January 14, 2005
SearchCRM.com editors and industry experts have selected the best CRM products of 2004. See who the winners are.
- January 12, 2005
Organizations should recognize customer retention as a key performance indicator to help set the framework for improving business effectiveness.
- December 20, 2004
Some IT CEOs will be popping champagne corks to celebrate a successful 2004, while others will be drowning their sorrows.
- December 20, 2004
Siebel wasn't the only one making holiday purchases. Witness Systems bought Blue Pumpkin and LexisNexis purchased Interface.
- December 10, 2004
PeopleSoft has reached a reseller and development agreement with Genesys to bolster its contact center application.
- November 10, 2004
Open source CRM, while still young, is starting to catch on with small and medium businesses. Yet, enterprise companies might be better suited, one analyst says.
- October 05, 2004
Siebel has added financials, workforce/employee performance and supply chain to its analytics arsenal.
- October 01, 2004
Craig Conway, CEO of embattled PeopleSoft, was ousted today and replaced by the company's founder, Dave Duffield.
- September 28, 2004
Companies that are several years into their CRM project look back at what they did right and what they would have done differently.
- September 02, 2004
Getting support for what has often been referred to as the "cost center" can be a difficult task. Start with math.
- August 18, 2004
An exclusive collection of articles and resources on marketing effectiveness and related topics.
- August 17, 2004
1-800-flowers.com sells multiple brands through multiple channels. And, somehow, the same customer service reps handle it all.
- August 16, 2004
An exclusive collection of the most recent articles and resources on call center, marketing effectiveness, sales excellence and business intelligence.
- July 13, 2004
Evaluating and selecting an implementation partner for your Siebel CRM project requires some forethought. What factors should you weigh in your decision-making process? How important is "Siebel-certified" status? Several experts offer some ...