Customer relationship management CRM

  • August 09, 2005 09 Aug'05

    SAP users slow to migrate to mySAP, opens door for Oracle

    SAP customers are slow in adopting mySAP applications, according Forrester Research Inc., keeping the door slightly open for Oracle Corp. to lure customers away from SAP.

  • August 03, 2005 03 Aug'05

    IBM to buy DWL

    Big Blue is diving deeper into the CDI market, following its purchase of Ascential Software with the acquisition of DWL.

  • July 28, 2005 28 Jul'05

    Customer management spending on the rise

    A recent survey finds that customer management applications are grabbing a bigger piece of the technology budget.

  • June 30, 2005 30 Jun'05

    SAP aims 'Safe Passage' at SMBs

    SAP is widening its Safe Passage program to include small and midsized businesses running PeopleSoft and J.D. Edwards software.

  • June 17, 2005 17 Jun'05

    SugarCRM's CEO John Roberts: Why CRM fails, part 1

    SugarCRM CEO John Roberts explained why 80% of CRM projects fail and how to reverse the trend, while in part two he described why CRM and Web services aren't a perfect match.

  • June 09, 2005 09 Jun'05

    Nonprofits need CRM too

    JewishGen, a nonprofit genealogy group, taps GoldMine to help manage and organize its growing online family.

  • May 23, 2005 23 May'05

    Philips keeps reins on CRM

    When venturing into direct-to-consumer online sales, an SAP CRM project threatened to spin out of control, but a focus on goals led to success.

  • April 26, 2005 26 Apr'05

    SAP and Microsoft link up

    The project, code named Mendocino, will link Microsoft's Office products to SAP's ERP systems.

  • March 30, 2005 30 Mar'05

    Web analytics market heats up

    All eyes are on the Web analytics market as Google plans to acquire Urchin Software, and WebTrends parts ways with NetIQ.

  • March 23, 2005 23 Mar'05

    CRM's ROI answer

    Companies seeking to get the "360-degree view" of their customers and achieve some ROI out of their CRM investment may have to spend a little more on customer data integration.

  • March 21, 2005 21 Mar'05

    ISM honors 29 as CRM's best

    ISM has identified 29 vendors in two categories for their CRM excellence in its annual awards. Implementation support and wireless functionality are emerging trends.

  • March 17, 2005 17 Mar'05

    Brief: Sage decision for Best

    Best Software's parent company will be marketing under the Sage name again.

  • March 14, 2005 14 Mar'05

    IBM buys Ascential

    IBM agreed today to purchase data integration vendor Ascential for $1.1 billion.

  • March 02, 2005 02 Mar'05

    Security, privacy keys to CRM

    High profile breaches of customer data at Bank of America and ChoicePoint should have firms thinking about how privacy affects the customer experience.

  • February 04, 2005 04 Feb'05

    Click Commerce buys ChannelWave

    The acquisition unites two of the stand-alone PRM vendors still standing.