Customer relationship management CRM
- April 26, 2005
The project, code named Mendocino, will link Microsoft's Office products to SAP's ERP systems.
- March 30, 2005
All eyes are on the Web analytics market as Google plans to acquire Urchin Software, and WebTrends parts ways with NetIQ.
- March 23, 2005
Companies seeking to get the "360-degree view" of their customers and achieve some ROI out of their CRM investment may have to spend a little more on customer data integration.
- March 21, 2005
ISM has identified 29 vendors in two categories for their CRM excellence in its annual awards. Implementation support and wireless functionality are emerging trends.
- March 17, 2005
Best Software's parent company will be marketing under the Sage name again.
- March 14, 2005
IBM agreed today to purchase data integration vendor Ascential for $1.1 billion.
- March 02, 2005
High profile breaches of customer data at Bank of America and ChoicePoint should have firms thinking about how privacy affects the customer experience.
- February 04, 2005
The acquisition unites two of the stand-alone PRM vendors still standing.
- January 26, 2005
With Oracle promising support until 2013, PeopleSoft customers can take their time in deciding whether to stay, move to Oracle or go to a new vendor entirely.
- January 14, 2005
SearchCRM.com editors and industry experts have selected the best CRM products of 2004. See who the winners are.
- January 12, 2005
Organizations should recognize customer retention as a key performance indicator to help set the framework for improving business effectiveness.
- December 20, 2004
Siebel wasn't the only one making holiday purchases. Witness Systems bought Blue Pumpkin and LexisNexis purchased Interface.
- December 20, 2004
Some IT CEOs will be popping champagne corks to celebrate a successful 2004, while others will be drowning their sorrows.
- December 10, 2004
PeopleSoft has reached a reseller and development agreement with Genesys to bolster its contact center application.
- November 10, 2004
Open source CRM, while still young, is starting to catch on with small and medium businesses. Yet, enterprise companies might be better suited, one analyst says.