Customer relationship management CRM
- August 09, 2005
SAP customers are slow in adopting mySAP applications, according Forrester Research Inc., keeping the door slightly open for Oracle Corp. to lure customers away from SAP.
- August 03, 2005
Big Blue is diving deeper into the CDI market, following its purchase of Ascential Software with the acquisition of DWL.
- July 28, 2005
A recent survey finds that customer management applications are grabbing a bigger piece of the technology budget.
- June 30, 2005
SAP is widening its Safe Passage program to include small and midsized businesses running PeopleSoft and J.D. Edwards software.
- June 17, 2005
SugarCRM CEO John Roberts explained why 80% of CRM projects fail and how to reverse the trend, while in part two he described why CRM and Web services aren't a perfect match.
- June 09, 2005
JewishGen, a nonprofit genealogy group, taps GoldMine to help manage and organize its growing online family.
- May 23, 2005
When venturing into direct-to-consumer online sales, an SAP CRM project threatened to spin out of control, but a focus on goals led to success.
- April 26, 2005
The project, code named Mendocino, will link Microsoft's Office products to SAP's ERP systems.
- March 30, 2005
All eyes are on the Web analytics market as Google plans to acquire Urchin Software, and WebTrends parts ways with NetIQ.
- March 23, 2005
Companies seeking to get the "360-degree view" of their customers and achieve some ROI out of their CRM investment may have to spend a little more on customer data integration.
- March 21, 2005
ISM has identified 29 vendors in two categories for their CRM excellence in its annual awards. Implementation support and wireless functionality are emerging trends.
- March 17, 2005
Best Software's parent company will be marketing under the Sage name again.
- March 14, 2005
IBM agreed today to purchase data integration vendor Ascential for $1.1 billion.
- March 02, 2005
High profile breaches of customer data at Bank of America and ChoicePoint should have firms thinking about how privacy affects the customer experience.
- February 04, 2005
The acquisition unites two of the stand-alone PRM vendors still standing.