Customer relationship management CRM

  • April 26, 2005 26 Apr'05

    SAP and Microsoft link up

    The project, code named Mendocino, will link Microsoft's Office products to SAP's ERP systems.

  • March 30, 2005 30 Mar'05

    Web analytics market heats up

    All eyes are on the Web analytics market as Google plans to acquire Urchin Software, and WebTrends parts ways with NetIQ.

  • March 23, 2005 23 Mar'05

    CRM's ROI answer

    Companies seeking to get the "360-degree view" of their customers and achieve some ROI out of their CRM investment may have to spend a little more on customer data integration.

  • March 21, 2005 21 Mar'05

    ISM honors 29 as CRM's best

    ISM has identified 29 vendors in two categories for their CRM excellence in its annual awards. Implementation support and wireless functionality are emerging trends.

  • March 17, 2005 17 Mar'05

    Brief: Sage decision for Best

    Best Software's parent company will be marketing under the Sage name again.

  • March 14, 2005 14 Mar'05

    IBM buys Ascential

    IBM agreed today to purchase data integration vendor Ascential for $1.1 billion.

  • March 02, 2005 02 Mar'05

    Security, privacy keys to CRM

    High profile breaches of customer data at Bank of America and ChoicePoint should have firms thinking about how privacy affects the customer experience.

  • February 04, 2005 04 Feb'05

    Click Commerce buys ChannelWave

    The acquisition unites two of the stand-alone PRM vendors still standing.

  • January 26, 2005 26 Jan'05

    Wait and see time for PeopleSoft users

    With Oracle promising support until 2013, PeopleSoft customers can take their time in deciding whether to stay, move to Oracle or go to a new vendor entirely.

  • January 14, 2005 14 Jan'05

    2004 CRM Products of the Year editors and industry experts have selected the best CRM products of 2004. See who the winners are.

  • January 12, 2005 12 Jan'05

    Seven steps to retaining more customers, step one

    Organizations should recognize customer retention as a key performance indicator to help set the framework for improving business effectiveness.

  • December 20, 2004 20 Dec'04

    CRM vendors go shopping

    Siebel wasn't the only one making holiday purchases. Witness Systems bought Blue Pumpkin and LexisNexis purchased Interface.

  • December 20, 2004 20 Dec'04

    Year of the CEO -- the good, the bad, the ugly

    Some IT CEOs will be popping champagne corks to celebrate a successful 2004, while others will be drowning their sorrows.

  • December 10, 2004 10 Dec'04

    PeopleSoft partners with Genesys

    PeopleSoft has reached a reseller and development agreement with Genesys to bolster its contact center application.

  • November 10, 2004 10 Nov'04

    Open source CRM the right fit for SMBs

    Open source CRM, while still young, is starting to catch on with small and medium businesses. Yet, enterprise companies might be better suited, one analyst says.