CRM strategy and implementation
- September 04, 2002
Pivotal, Salesnet and FrontRange release new products, while Siebel and Salesforce.com trumpet new deals.
- August 21, 2002
Best Software is out with ACT 6.0, the latest version of its low-end contact management software. Despite the enhancements, analysts say ACT may face some stiff competition from Microsoft's upcoming offering.
- August 19, 2002
Hurwitz Group's CRM Midmarket PRO Study revealed telling information about the state of CRM application integration. Web services may offer an interesting solution to the problems companies face.
- August 14, 2002
Onyx Software is best known for catering to mid-market professional services firms, but it recently finished a large implementation in the financial services sector.
- August 13, 2002
No one is making a bigger splash in the CRM market these days than Microsoft — and it hasn't even released its software. The Redmond, Wash., giant's foray into CRM has created the most buzz
- July 26, 2002
Many companies rely on ISM's annual applications vendor guide for the CRM industry. Now the consultant is out with a new online tool. Those who got a sneak peak told SearchCRM if it met their needs.
- July 19, 2002
The loyalty power of 'customer first' teams
- July 17, 2002
In his latest report, "What's new in CRM," Boston-based Aberdeen Group analyst Denis Pombriant outlines the growing demand for more cost effective means of delivering software and a need to tread carefully with existing customers. Pombriant spoke ...
- July 11, 2002
Time was when Zoot Enterprises' reporting involved writing lines of proprietary code and "faxing around tiny pieces of paper." The credit reporting specialist credits software from Crystal Decisions with changing all that.
- July 02, 2002
Technology makes for strange bedfellows. Mid-market CRM vendor Front Range sees Microsoft as both its greatest ally and potentially its greatest competitive threat.
- July 01, 2002
SAS Institute Inc., Cary, N.C., has staked its claim to a leadership position in the market for analytical applications. These are the tools that crunch data and help organizations build customer demographics to get the most information from their ...
- June 25, 2002
In a keynote at the DCI show, consultant Douglas Hackney said that these are high times for business intelligence vendors. Yet he urged companies to prepare for having more data and less time to make sense of it all.
- June 20, 2002
Analyst scare tactics may be behind inflated reports of CRM implementation failure rates, according to some industry insiders attending DCI's CRM show this week.
- June 18, 2002
The Siebel-Pitney Bowes alliance and the E.piphany-Genesys pairing are two new partnerships in the CRM space this week.
- June 18, 2002
Executive Hotels and Resorts made a small but effective change to its customer loyalty program to combat slumping post-September 11 revenue.