CRM strategy and implementation

  • September 04, 2002 04 Sep'02

    Quick Takes: A Pivotal product

    Pivotal, Salesnet and FrontRange release new products, while Siebel and trumpet new deals.

  • August 21, 2002 21 Aug'02

    Microsoft waits in the wings as Best debuts latest iteration of ACT

    Best Software is out with ACT 6.0, the latest version of its low-end contact management software. Despite the enhancements, analysts say ACT may face some stiff competition from Microsoft's upcoming offering.

  • August 19, 2002 19 Aug'02

    CRM integration: Can Web services help?

    Hurwitz Group's CRM Midmarket PRO Study revealed telling information about the state of CRM application integration. Web services may offer an interesting solution to the problems companies face.

  • August 14, 2002 14 Aug'02

    CRM vendor Onyx wraps up hefty financial services project

    Onyx Software is best known for catering to mid-market professional services firms, but it recently finished a large implementation in the financial services sector.

  • August 13, 2002 13 Aug'02

    Analyst sees possibilities, pitfalls for Microsoft's CRM bid

    No one is making a bigger splash in the CRM market these days than Microsoft — and it hasn't even released its software. The Redmond, Wash., giant's foray into CRM has created the most buzz

  • July 26, 2002 26 Jul'02

    Users size up ISM's new online CRM guide

    Many companies rely on ISM's annual applications vendor guide for the CRM industry. Now the consultant is out with a new online tool. Those who got a sneak peak told SearchCRM if it met their needs.

  • July 19, 2002 19 Jul'02

    The loyalty power of 'customer first' teams

    The loyalty power of 'customer first' teams

  • July 17, 2002 17 Jul'02

    Aberdeen sees growth of ASP model, need for careful customer care

    In his latest report, "What's new in CRM," Boston-based Aberdeen Group analyst Denis Pombriant outlines the growing demand for more cost effective means of delivering software and a need to tread carefully with existing customers. Pombriant spoke ...

  • July 11, 2002 11 Jul'02

    Zoot sees returns with reporting software

    Time was when Zoot Enterprises' reporting involved writing lines of proprietary code and "faxing around tiny pieces of paper." The credit reporting specialist credits software from Crystal Decisions with changing all that.

  • July 02, 2002 02 Jul'02

    FrontRange sees Microsoft as partner, competitor and possible buyer

    Technology makes for strange bedfellows. Mid-market CRM vendor Front Range sees Microsoft as both its greatest ally and potentially its greatest competitive threat.

  • July 01, 2002 01 Jul'02

    SAS climbs to vertical heights

    SAS Institute Inc., Cary, N.C., has staked its claim to a leadership position in the market for analytical applications. These are the tools that crunch data and help organizations build customer demographics to get the most information from their ...

  • June 25, 2002 25 Jun'02

    BI is booming but more data is on the way

    In a keynote at the DCI show, consultant Douglas Hackney said that these are high times for business intelligence vendors. Yet he urged companies to prepare for having more data and less time to make sense of it all.

  • June 20, 2002 20 Jun'02

    Are reports of CRM failure greatly exaggerated?

    Analyst scare tactics may be behind inflated reports of CRM implementation failure rates, according to some industry insiders attending DCI's CRM show this week.

  • June 18, 2002 18 Jun'02

    Quick Takes: Howdy, partner

    The Siebel-Pitney Bowes alliance and the E.piphany-Genesys pairing are two new partnerships in the CRM space this week.

  • June 18, 2002 18 Jun'02

    Loyalty, revenue boosted by Executive decision

    Executive Hotels and Resorts made a small but effective change to its customer loyalty program to combat slumping post-September 11 revenue.