News

CRM strategy and implementation

  • June 06, 2003 06 Jun'03

    Oracle bid for PeopleSoft sends message to CRM users

    Industry experts agree that if the acquisition is completed, current PeopleSoft CRM users will be faced with a major decision on how to protect their existing investments.

  • June 05, 2003 05 Jun'03

    RightNow tool lets customers monitor hosted service

    RightNow Technologies has introduced its Hosting Management System 2.0, an Internet-based dashboard for increased visibility and control over its hosted service applications.

  • June 03, 2003 03 Jun'03

    Q&A: Onyx weathers tough financial times

    There's no denying that these are tough financial times for midmarket CRM vendor Onyx Software Corp. The Bellevue, Wash.-based firm has received a delisting warning from the Nasdaq and plans a reverse stock split.

  • June 02, 2003 02 Jun'03

    Best Software upgrades CRM tools

    At its first business partners conference, Best Software introduced enhancements to its SalesLogix and ACT CRM software.

  • May 20, 2003 20 May'03

    Hansen integrates government apps

    Hansen Information Technologies is prepping a new CRM government offering, due out later this month.

  • May 09, 2003 09 May'03

    Special report: Contact center strategies

    SearchCRM.com has a series of articles designed to help you set your contact center strategy and better service your customers.

  • April 22, 2003 22 Apr'03

    Microsoft counting on add-on tools to help sell CRM

    Microsoft is depending on reseller and ISV partners to lend increased credibility and functionality to its debut CRM package.

  • April 17, 2003 17 Apr'03

    Privacy rule puts new burden on business

    A new U.S. federal regulation that takes affect next month forces some companies to take steps to secure customer data. Peppers & Rogers spells out what you need to do to comply.

  • April 14, 2003 14 Apr'03

    PeopleSoft launches new midmarket apps

    Recognizing the buying power of midsized companies, PeopleSoft today is releasing 13 new applications built for them -- including some new CRM tools.

  • April 09, 2003 09 Apr'03

    Aberdeen highlights CRM success stories

    Market analysts at Aberdeen Group recognized their top 10 CRM project success stories using a methodology based on return on investment and overall vision.

  • April 08, 2003 08 Apr'03

    Two software firms get some self-service satisfaction

    Network Associates and Intuit faced different problems with their customer service. And both found answers deploying Sento's Web self-service software.

  • March 17, 2003 17 Mar'03

    RightNow broadens reach of hosted CRM tool

    RightNow Technologies today introduced Locator 3.0, an extension of its eService Center hosted online customer service and support offering.

  • February 26, 2003 26 Feb'03

    CRM Technology Decisions: CRM experts offer change management tips

    What if you implemented CRM software and nobody used it? Experts at the recent CRM Technology Decisions conference offered some change management tips and tricks to help you avoid that problem.

  • February 18, 2003 18 Feb'03

    CRM Technology Decisions: Company politics can kill CRM

    If you think Democrats and Republicans are bad, just watch company politics ruin a CRM project. At CRM Technology Decisions, analyst Scott Nelson blamed internal strife for the majority of CRM failures.

  • February 17, 2003 17 Feb'03

    CRM Technology Decisions: Peppers outlines vertical limits

    Just because you carve out a nice, industry-specific niche, that doesn't guarantee success. Noted consultant and author Don Peppers advises businesses to find an even greater differentiator.

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