CRM strategy and implementation

  • August 29, 2003 29 Aug'03

    Siebel says cookie-cutter CRM is dying out

    Five months into his job as Siebel Systems Inc.'s vice president of worldwide marketing, Jeff Pulver certainly has his work cut out for him. While still the clear CRM leader

  • August 26, 2003 26 Aug'03

    ROI flows from Waters' CRM project

    The pharmaceutical instrument manufacturer has the numbers to back up its CRM success, which it attributes largely to a common architecture for its front and back office.

  • August 22, 2003 22 Aug'03

    Has hosted CRM cleared the security hurdle?

    The model is clearly making a mark on the industry. So are businesses still hung up over trusting vital customer information to the security of an online provider?

  • August 21, 2003 21 Aug'03

    Anti-spam law 12-18 months away, consultant says

    A "do not spam" law will pass in 12-18 months, says one consultant, who offered advice on how companies should focus their marketing.

  • August 15, 2003 15 Aug'03

    Firm responds to blackout, worm worries

    One security vendor is offering a free trial of its monitoring tool to show e-tailers and B2B sites how the East Coast blackout and Lovsan worm might be affecting their business.

  • August 08, 2003 08 Aug'03

    Study: Workplace questions can be costly

    New research quantifies how much time employees spend answering questions from co-workers and customers.

  • August 03, 2003 03 Aug'03

    More information about Smart CRM

    The Smart CRM conference , hosted by and the Peppers & Rogers Group, is fast approaching. The conference, taking place February 11-13 in Atlanta, is free to qualified professionals, but...

  • July 30, 2003 30 Jul'03

    NetLedger goes beyond hosted CRM

    The online accounting and CRM provider is adding more robust ERP capabilities and new e-commerce features to its lineup.

  • July 25, 2003 25 Jul'03

    UpShot fires up new dashboard

    The hosted CRM provider is giving users "at a glance" access to data and also planning new e-mail integration.

  • July 21, 2003 21 Jul'03

    Kanisa upgrade includes new diagnostic engine

    Kanisa on Monday began shipping the latest version of its service resolution software.

  • July 18, 2003 18 Jul'03

    Energy industry gets spark from customer programs

    Energy providers may not be known for their customer initiatives, but Peppers & Rogers found they're beginning to latch on to some bright ideas.

  • July 14, 2003 14 Jul'03

    Government clears PeopleSoft-JDE deal

    Federal authorities have given PeopleSoft the green light to acquire J.D. Edwards, but Oracle isn't giving up on its takeover bid and has extended its deadline for investors.

  • July 01, 2003 01 Jul'03

    Report exposes SFA stumbling blocks

    We've all heard a lot about CRM's high failure rate. Now, Accenture tries to pinpoint why sales force automation projects go awry.

  • June 20, 2003 20 Jun'03

    Exclusive survey: Users wary of Oracle's PeopleSoft plans

    In an exclusive survey, users share their thoughts on how Oracle's proposed PeopleSoft takeover would impact CRM software and prices.

  • June 19, 2003 19 Jun'03

    Oracle pushes PeopleSoft deal, releases marketing upgrade

    Oracle remains confident that its bid to buy rival PeopleSoft will be accepted. The firm also relaunched its marketing applications package with a focus on driving revenue.