CRM strategy and implementation
- August 29, 2003
Five months into his job as Siebel Systems Inc.'s vice president of worldwide marketing, Jeff Pulver certainly has his work cut out for him. While still the clear CRM leader
- August 26, 2003
The pharmaceutical instrument manufacturer has the numbers to back up its CRM success, which it attributes largely to a common architecture for its front and back office.
- August 22, 2003
The model is clearly making a mark on the industry. So are businesses still hung up over trusting vital customer information to the security of an online provider?
- August 21, 2003
A "do not spam" law will pass in 12-18 months, says one consultant, who offered advice on how companies should focus their marketing.
- August 15, 2003
One security vendor is offering a free trial of its monitoring tool to show e-tailers and B2B sites how the East Coast blackout and Lovsan worm might be affecting their business.
- August 08, 2003
New research quantifies how much time employees spend answering questions from co-workers and customers.
- August 03, 2003
The Smart CRM conference , hosted by SearchCRM.com and the Peppers & Rogers Group, is fast approaching. The conference, taking place February 11-13 in Atlanta, is free to qualified professionals, but...
- July 30, 2003
The online accounting and CRM provider is adding more robust ERP capabilities and new e-commerce features to its lineup.
- July 25, 2003
The hosted CRM provider is giving users "at a glance" access to data and also planning new e-mail integration.
- July 21, 2003
Kanisa on Monday began shipping the latest version of its service resolution software.
- July 18, 2003
Energy providers may not be known for their customer initiatives, but Peppers & Rogers found they're beginning to latch on to some bright ideas.
- July 14, 2003
Federal authorities have given PeopleSoft the green light to acquire J.D. Edwards, but Oracle isn't giving up on its takeover bid and has extended its deadline for investors.
- July 01, 2003
We've all heard a lot about CRM's high failure rate. Now, Accenture tries to pinpoint why sales force automation projects go awry.
- June 20, 2003
In an exclusive SearchCRM.com survey, users share their thoughts on how Oracle's proposed PeopleSoft takeover would impact CRM software and prices.
- June 19, 2003
Oracle remains confident that its bid to buy rival PeopleSoft will be accepted. The firm also relaunched its marketing applications package with a focus on driving revenue.