CRM strategy and implementation

  • December 04, 2003 04 Dec'03

    NetSuite lets users have it their way

    The hosted provider is out with new customization capabilities designed for both users and resellers.

  • November 14, 2003 14 Nov'03

    More midmarket merger activity

    The latest move has Epicor Software joining forces with Netherlands-based Scala Business Solutions.

  • October 27, 2003 27 Oct'03

    With upgrade, E.piphany pushes 'blended CRM'

    The company's marketing-automation functionality and J2EE component architecture are pillars of the new E.6.5.

  • October 24, 2003 24 Oct'03

    Consultant finds CRM savings overseas

    Offshore outsourcing is cutting some CRM implementation fees by 30%, and -- in at least one case -- giving customers more functionality than they planned on.

  • October 23, 2003 23 Oct'03

    PeopleSoft's Q3 earnings higher than expected

    PeopleSoft reported a loss of 2 cents per share for the third quarter, but the software maker's earnings were higher than originally expected. In an earnings call today, CEO Craig Conway talked about how his company's numbers were affected by ...

  • October 21, 2003 21 Oct'03

    Customers grade CRM vendors

    A new report releases customer scores for everyone from Siebel to Microsoft. It also questions some commonly-held CRM notions.

  • October 16, 2003 16 Oct'03

    Experts: Siebel shows sensibility with latest acquisition

    Siebel Systems surprised the market by announcing acquisition plans hosted CRM provider UpShot Corp. -- a potential rival of Siebel OnDemand. Experts say it's a wise decision.

  • October 10, 2003 10 Oct'03

    User Week offers glimpse into Siebel's future

    At the User Week conference, Siebel execs gave customers a peek at Siebel 7.7, the company's upcoming CRM software, due to ship in mid-2004.

  • October 09, 2003 09 Oct'03

    Siebel kicks off 7.7 with analytics

    The first group of apps in the new version includes an enterprise business intelligence platform, a strategic global partnership with IBM and new customer analytics applications.

  • October 08, 2003 08 Oct'03

    Brief: SAS acquires retail software firm

    The business intelligence giant has bought out Marketmax, an advanced retail planning and merchandise intelligence software firm.

  • October 03, 2003 03 Oct'03

    A host of other options

    In the wake of Siebel's new hosting deal, here's a look at hosting services from the other major enterprise CRM vendors.

  • September 05, 2003 05 Sep'03

    PeopleSoft details post-acquisition plan for J.D. Edwards

    PeopleSoft upped financial estimates, confirmed layoffs loom and made good on promises for three product lines. Oracle chimed in, giving investors more time to tender their shares.

  • September 02, 2003 02 Sep'03

    Customer Touch Award: MyFamily's CRM roots are strong

    The online genealogy firm was singled out for cutting e-mail volume by 67%, saving 35% of cancellations and achieving an unbelievably quick ROI for its CRM projects. Find out how it accomplished all that.

  • August 29, 2003 29 Aug'03

    Siebel says cookie-cutter CRM is dying out

    Five months into his job as Siebel Systems Inc.'s vice president of worldwide marketing, Jeff Pulver certainly has his work cut out for him. While still the clear CRM leader

  • August 26, 2003 26 Aug'03

    ROI flows from Waters' CRM project

    The pharmaceutical instrument manufacturer has the numbers to back up its CRM success, which it attributes largely to a common architecture for its front and back office.