CRM strategy and implementation
- July 12, 2005
New research finds that many call centers fail to offer agents a well-defined career path or flexible pay plans.
- July 05, 2005
UPDATE: The two contact center vendors are combining into one private company in a $1 billion deal.
- June 28, 2005
Hosted CRM continues to be a priority for many CRM vendors including Sage Software, which unveiled its second hosted product this year.
- June 28, 2005
With an acquisition and eight new modules, RightNow is investing in voice applications in CRM.
- June 21, 2005
Ramping up the software battle in the ERP market, SAP yesterday announced that it has hired senior level executives from Oracle Corp. and other rivals in recent months.
- June 14, 2005
Buy, rent, rent-to-own -- the options for CRM software pricing continue to expand. Still, buyers should keep their eye on the total cost of ownership.
- June 07, 2005
Diebold, a provider of ATMs and security systems, undertook a revamped loyalty program and turned loyalty into revenue.
- May 31, 2005
Salesforce.com's recent Merrill Lynch deal and two recent reports reveal a growing interest in hosted CRM on the part of enterprise businesses … but little loyalty.
- May 11, 2005
With many CRM components becoming commoditized, open source vendors have their work cut out for them in providing a viable alternative, analysts suggest.
- May 04, 2005
Hosted CRM vendors are playing up their big business credentials, but a recent Gartner report suggests otherwise.
- May 02, 2005
With order management, partner management and Web analytics, the company is targeting larger customers.
- April 18, 2005
While hosted CRM has long been attractive to SMBs, Salesnet and its new CEO are focusing on the enterprise market and using integration to help get them there.
- March 09, 2005
With 50% of data warehousing projects expected to fail over the next three years, companies need to keep bad data from getting into their systems.
- March 07, 2005
Advances in areas like emotion detection and word spotting could cause a spending surge in call center quality management technology.
- March 03, 2005
Two recent announcements focus on providing CRM capabilities for services companies.