CRM strategy and implementation
- January 11, 2006
While the new version of Microsoft's CRM 3.0 application has been welcomed by many, those interested in a multi-tenant model will have to wait for the next release.
- January 04, 2006
Think you've got the future of the CRM market all figured out? So do some of CRM's most respected experts. Find out if your predictions match theirs.
- December 20, 2005
BDO Seidman will deploy a limited functionality version of SugarCRM to up to 9,000 independent CPAs and consultants.
- December 14, 2005
Big Blue has unveiled new software for SMBs that want to get more out of unstructured information, such as call center notes, e-mails and printed documents.
- October 27, 2005
When it comes to building a data warehouse, there's no need to reinvent the wheel, says guest columnist Rick Sherman. There's always something to be learned from your predecessors so you don't really need to do an extreme makeover.
- October 19, 2005
Thanks to compliance concerns, scattered data and integration difficulties, the market for master data management will exceed $10 billion, according to IDC.
- October 06, 2005
Contact center industry expert Donna Fluss of DMG Consulting reviews 11 vendors in this exclusive report exploring the quality management and liability recording market.
- October 04, 2005
This time, dark horse Entellium beats Siebel and Salesforce.com to win one of the largest deals in hosted CRM history.
- September 14, 2005
In the wake of the news that Oracle intends to purchase Siebel for $5.85 billion, Siebel's customers are left to wonder about the long-term future of their applications.
- August 25, 2005
The ACF switched its CRM system from on-premise to hosted while keeping the same vendor. Vendors are touting the benefits of both, but few are implementing hybrid CRM.
- August 16, 2005
No longer are features and functions the one and only criteria when it comes to purchasing CRM systems. Veteran CRM implementers tell Forrester what is most important.
- August 04, 2005
There are good reasons to take a wait-and-see stance about implementing mission-critical open source apps, but waiting too long could leave your company behind its competitors.
- July 27, 2005
Despite a run of poor financial quarters, Siebel is still tops in enterprise CRM, according to a study from Forrester. SAP, Oracle and Amdocs are close on its heels.
- July 21, 2005
With the acquisition of SRC Software for $100 million, Business Objects has rounded out its product portfolio with financial planning and performance management.
- July 19, 2005
With the purchase of Evoke Software, Similarity has its eye on the North American data quality market.