CRM strategy and implementation

  • January 18, 2006 18 Jan'06 invites partners to its hosted party

    The company unveiled its partner tool environment that it hopes will extend the scope of the on-demand model beyond just CRM.

  • January 12, 2006 12 Jan'06

    SaaS reaching beyond CRM

    With's AppExchange and NetSuite's new partner program, businesses have more than just CRM to choose from for their on-demand needs.

  • January 11, 2006 11 Jan'06

    Interest in Microsoft CRM spikes, but on-demand will wait

    While the new version of Microsoft's CRM 3.0 application has been welcomed by many, those interested in a multi-tenant model will have to wait for the next release.

  • January 04, 2006 04 Jan'06

    CRM experts, analysts predict 2006

    Think you've got the future of the CRM market all figured out? So do some of CRM's most respected experts. Find out if your predictions match theirs.

  • December 20, 2005 20 Dec'05

    Accounting firm sweetens the deal with SugarCRM

    BDO Seidman will deploy a limited functionality version of SugarCRM to up to 9,000 independent CPAs and consultants.

  • December 14, 2005 14 Dec'05

    IBM dives into unstructured data

    Big Blue has unveiled new software for SMBs that want to get more out of unstructured information, such as call center notes, e-mails and printed documents.

  • October 27, 2005 27 Oct'05

    Extreme makeover -- Data warehouse edition

    When it comes to building a data warehouse, there's no need to reinvent the wheel, says guest columnist Rick Sherman. There's always something to be learned from your predecessors so you don't really need to do an extreme makeover.

  • October 19, 2005 19 Oct'05

    Data management market heats up

    Thanks to compliance concerns, scattered data and integration difficulties, the market for master data management will exceed $10 billion, according to IDC.

  • October 06, 2005 06 Oct'05

    The decision maker's guide to contact center quality management

    Contact center industry expert Donna Fluss of DMG Consulting reviews 11 vendors in this exclusive report exploring the quality management and liability recording market.

  • October 04, 2005 04 Oct'05

    Hosted CRM boasts another 5,000-seat deal

    This time, dark horse Entellium beats Siebel and to win one of the largest deals in hosted CRM history.

  • September 14, 2005 14 Sep'05

    Siebel deal leaves CRM users wondering

    In the wake of the news that Oracle intends to purchase Siebel for $5.85 billion, Siebel's customers are left to wonder about the long-term future of their applications.

  • August 25, 2005 25 Aug'05

    CRM hosted, on-premise or both?

    The ACF switched its CRM system from on-premise to hosted while keeping the same vendor. Vendors are touting the benefits of both, but few are implementing hybrid CRM.

  • August 16, 2005 16 Aug'05

    CRM buyer's top selection criteria

    No longer are features and functions the one and only criteria when it comes to purchasing CRM systems. Veteran CRM implementers tell Forrester what is most important.

  • August 04, 2005 04 Aug'05

    The open source waiting game -- pros & cons

    There are good reasons to take a wait-and-see stance about implementing mission-critical open source apps, but waiting too long could leave your company behind its competitors.

  • July 27, 2005 27 Jul'05

    Siebel maintains leadership as earnings slip

    Despite a run of poor financial quarters, Siebel is still tops in enterprise CRM, according to a study from Forrester. SAP, Oracle and Amdocs are close on its heels.