CRM strategy and implementation

  • June 27, 2006 27 Jun'06

    NetSuite to sell on-demand CRM, ERP at CompUSA

    A new arrangement will bring on-demand software to the retail sector as both CompUSA and NetSuite target SMBs.

  • June 22, 2006 22 Jun'06

    CRM easier, sales harder, study shows

    An annual sales performance study shows that the lengthened buying cycle has made selling more difficult, but CRM technology is becoming more user-friendly.

  • June 20, 2006 20 Jun'06

    What will be Bill Gates' IT legacy?

    High-tech executives have differing opinions on how the Microsoft icon will be remembered in terms of his contribution to IT.

  • June 20, 2006 20 Jun'06

    CDC makes new move at CRM with higher Onyx offer

    CDC is once again making a play for Onyx Corp., increasing its earlier bid now that Onyx has announced plans to go private.

  • June 20, 2006 20 Jun'06

    Data integration follows CRM in on-demand deployments

    Data integration is evolving as companies migrate to on-demand applications such as New tools manage data integration between internal and external applications.

  • June 15, 2006 15 Jun'06

    CRM failed because …

    The CRM market has long borne the stigma of failure. Here, some of the leading vendors share their thoughts on why it has failed -- and their solutions.

  • June 01, 2006 01 Jun'06

    SAP to add enterprise search with Project Argo

    The beta release of Argo, SAP's enterprise search capabilities in NetWeaver will be extended to various search channels, including desktop widgets, browsers and mobile devices.

  • May 31, 2006 31 May'06

    Voices of CRM: John Roberts of SugarCRM talks open source

    In this podcast, John Roberts discusses open source CRM's present and future prospects, compares it to on-demand CRM and shares why he stays friendly with Microsoft.

  • May 22, 2006 22 May'06

    RightNow acquires Salesnet for SFA

    Salesnet's sales force automation will combine with RightNow's service applications to provide one on-demand CRM product, executives said.

  • May 02, 2006 02 May'06

    Microsoft, SAP to release Mendocino as Duet, unveil Web site

    Microsoft and SAP are unveiling the jointly developed Mendocino project as Duet and went live with to explain the details.

  • May 01, 2006 01 May'06

    Voices of CRM: Paul Greenberg on CRM training, new media

    In this installment of the Voices of CRM podcast series, our regular conversations with luminaries in the CRM market, we talk with Paul Greenberg, longtime CRM industry observer and the author of CRM at the Speed of Light, who discusses the ...

  • March 24, 2006 24 Mar'06

    Speech analytics: Invest now or wait?

    Contact center speech analytics are catching on. Industry expert Donna Fluss of DMG Consulting predicts a 120% growth rate for this burgeoning market in 2006.

  • March 22, 2006 22 Mar'06

    Hybrid CRM deployments trickle in

    Despite the benefits cited by analysts and vendors alike, companies deploying both on-demand and on-premise CRM are few and far between.

  • March 21, 2006 21 Mar'06

    CRM service providers found lacking, Forrester offers selection advice

    A recent survey found that many firms would not recommend their professional CRM service providers. Forrester offers tips on how to find the right partner.

  • February 03, 2006 03 Feb'06

    SAP launches on-demand CRM

    SAP announced its CRM on-demand offering, targeting many of its own customers in the upper midmarket with a subscription-based model that integrates into SAP back end systems.