CRM strategy and implementation
- October 11, 2006
Call center security issues are seeing plenty of headlines lately thanks to HP and outsourcing scandals in the U.K. Meanwhile, work-at-home agents are adding a new wrinkle.
- October 04, 2006
While SugarCRM is releasing its commercial open source SugarExchange, Salesforce.com is welcoming open source applications to AppExchange.
- September 26, 2006
Determining whether to deploy on-premise or on-demand technology can be a difficult task, but recent findings from Forrester Research offer a method and provide a mixed result.
- September 20, 2006
In this podcast, Scott Nelson shares his view on how the future of CRM will look different and how enterprises are returning to long-term CRM projects.
- September 19, 2006
After some tough quarters, executives at the company are pledging change, but that doesn't mean a new CEO.
- September 06, 2006
The backlash against automated phone systems has been fierce, and one company has decided to do away with it altogether.
- August 29, 2006
In this podcast, Martha Rogers discusses Return on Customer, customer lifetime value and how successful organizations interact with customers.
- August 24, 2006
A survey by Aberdeen found that effective customer data management initiatives have executive endorsement, a centralized location and don't necessarily need master data management.
- August 16, 2006
CRM is on a growth path once again, and while SAP and Oracle are leading the market, on-demand applications are driving the investment, according to AMR.
- August 15, 2006
The differing approach to service-oriented architecture (SOA) between SAP and Oracle highlights a problem faced by IT organizations across the globe.
- August 09, 2006
A recent Gartner research note offers midmarket CRM customers some advice on how to navigate the shifting CRM landscape amidst market consolidation.
- July 18, 2006
The market for North American contact center outsourcing is expected to continue down a steady growth path, according to recent research.
- July 11, 2006
Microsoft will make its CRM product available on demand, company officials announced today.
- June 27, 2006
A new arrangement will bring on-demand software to the retail sector as both CompUSA and NetSuite target SMBs.
- June 22, 2006
An annual sales performance study shows that the lengthened buying cycle has made selling more difficult, but CRM technology is becoming more user-friendly.