Manage

Learn to apply best practices and optimize your operations.

Learn to apply best practices and optimize your operations.

The top five sources of increased customer power

Learn how to advocate for customers and earn their trust in this chapter download. MIT professor Glen Urban will show you why you should do this, how you can do this, and what other leading edge companies are doing in this arena. Continue Reading
Using subject matter experts (SME) to develop call center managers

Learn the benefits of promoting star agents to subject matter expert positions (SME) where they work under the call center supervisor. Continue Reading

What are the top limitations of Microsoft Power Apps?
Microsoft Power Apps is widely used for low-code app development, but organizations should understand limitations related to ...
How to remove digital signatures from a PDF
Digital signatures verify document integrity and execute agreements. Learn how to remove digital signatures from a PDF for ...
Box releases Box Extract, its AI metadata agent
Line-of-business Box users can now tag contracts, reports and other commonly used docs with plain-language instructions, which an...

Everything Enterprise Connect 2026: News, trends and insights
Check out the latest news and analysis from Enterprise Connect, the largest enterprise communications, customer experience and ...
How does Microsoft Teams track user activity?
As remote work gains traction, companies want to monitor productivity. Learn how Microsoft Teams tracks activity and how to ...
From packet loss to productivity: The new era of video KPIs
AI has reshaped video meetings, and success can no longer be judged by jitter or latency. Explore why IT leaders must adopt new ...

Qdrant raises $50M in funding to fuel vector database growth
With VCs cautious about investing in data management providers, the financing, which will be used for R&D and go-to-market ...
Build trust on a federated governance model
Follow this practical blueprint to adopt a modern data governance approach that aligns people, processes and platform to deliver ...
Why agentic AI demands both structured and unstructured data
Agentic AI must access both structured and unstructured data to reason effectively. Converging these data types is the defining ...

Is GenAI villain and hero in data center power drama?
GenAI's infrastructure requirements drive up power demands for hyperscalers and other large data centers, but GenAI, and AI-based...
AI-ready data needs its own set of rules, experts say
At Gartner's 2026 Data and Analytics Summit, AI-ready data was top of mind. Explore these best practices from experts on ...
C-suite shakeup: Demand for chief AI officers accelerates
GenAI's infiltration into virtually every aspect of business demands the C-suite make room for a CAIO focused on AI development, ...

Search ERP

5 top generative AI use cases in procurement
Procurement teams spend much of their time working with documents, and generative AI can carry out tasks such as creating a first...
Why cloud ERP governance shifts accountability and risk
Cloud ERP governance redistributes operational responsibility without transferring accountability. Oversight clarity and control ...
When vendor timelines redefine ERP modernization strategy
Vendor timelines accelerate ERP modernization strategy, often compressing sequencing discipline and exposing structural readiness...