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Bally Total Fitness CIO Guy Thier wants to turn around the health club chain's image with new CRM strategies. Continue Reading
The annual Gartner Magic Quadrant report found field service management technology fragmented but potent for growth. Continue Reading
With technology rapidly changing, companies want the latest innovations that mesh with their customer experience management strategies. But it also takes the right employees to make CEM work, industry observers say.Continue Reading
With technology rapidly changing, companies want the latest innovations that will work hand in hand with their customer experience strategy. In this issue of Customer Experience Exchange, learn about which technologies companies use and how ...Continue Reading
A majority of human resource departments fall behind in customer experience efforts by not engaging employees, a study found.Continue Reading
Salespeople at a California prosthetic supplier get paid faster, work smarter with sales compensation management system software.Continue Reading
The contact center and IT are often worlds apart, and the customer experience suffers as a result. But industry observers say a few simple principles can change all that.Continue Reading