Manage Customer Experience Technology

Sitecore CEO: Marketing, content, experience AI prime focus
"Our product isn't a product without AI in it." But it's not the SaaSpocalypse, either.
Box consolidates AI tools, adds 'super agent' for complex tasks
Box Enterprise Plus and Enterprise Advanced users can take new AI functionality for a spin.
How to create a digital signature in Adobe, Preview or Word
Users can add digital signatures in Adobe Acrobat, macOS Preview or Microsoft Word, but security features, PDF support and trust ...

Where collaboration overload signals burnout risk
Collaboration overload is a systemic issue, not a cultural one. Excessive meetings and unclear decision rights lead to burnout, ...
Detroit Pistons' cloud phone migration enables AI expansion
The Detroit Pistons ditched their on-premises phone system for RingCentral during an arena move. The migration enabled the ...
9 execs on why CCaaS is so busy right now
Contact centers are home to living, breathing customer interactions. AI is helping companies mine that data and refine their ...

Data governance regulations that executives should know
Growing national and international regulatory compliance demands aim to protect consumer data. Organizations must adhere to ...
Snowflake broadens open-source embrace, ups Iceberg support
To make data more interoperable across systems and usable for AI, the vendor is participating in projects that address data ...
Data governance for AI requires a cross-functional approach
AI systems create risks that span data, security and model integrity. A cross-functional governance model distributes ownership ...

The business case for a multi-cloud AI strategy
Using a single cloud provider for AI infrastructure can have its limitations. Discover the benefits businesses can realize by ...
How to choose a data center for AI workloads
Variables like power and network capacity affect the ability of data centers to support AI workloads. But not all AI workloads ...
GenAI in product manufacturing cuts costs but adds risks
In product design and manufacturing, GenAI systems are consolidating supplier data, improving processes and cutting significant ...

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How AI in enterprise software redefines work quality
AI embedded in enterprise workflows accelerates output but challenges accountability, governance and quality metrics. Strong ...
Orchestration is becoming enterprise AI’s real test
Vendors can ship agents. The harder challenge is orchestrating how they work across applications, workflows and human handoffs ...
How governance maturity affects M&A integration outcomes
M&As are often based on valuation and strategic fit, but post-deal integration -- where governance maturity becomes critical -- ...