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Get customer loyalty advice from CRM guru Michael Lowenstein. Here he advises a SearchCRM.com reader to use alternating messaging techniques to keep in touch with customers. Continue Reading
Acquia's acquisition of AgilOne, a customer data platform specializing in analytics, shows it's serious about competing against ...
Content personalization is essential to getting the right material to the right customers. Here are some personalization engines ...
The release of Microsoft Teams for Linux is welcome news to software engineers, who have been pressuring Microsoft to support the...
Microsoft has eschewed investments in Skype server in the hopes of convincing more customers to adopt cloud-based Microsoft Teams.
Aerospike 4.8 adds full support for Intel's Optane persistent memory, enabling the NoSQL database to run both the index and data ...
The need for high-speed analytics and low latency are pushing data warehousing vendors to create and reinvent their platforms and...
By buying data prep vendor Paxata, DataRobot plans to fill out its machine learning and AI platform with tools to automate data ...
Top AI trends for 2020 are increased automation to extend traditional RPA, deeper explainable AI with more natural language ...
The two designers who head Oracle's Redwood user experience and branding effort explain the philosophy behind the new look and ...
Here's what two vendors, Celonis and Signavio, offer in the emerging field of process mining software, which enables ...