Get started

Bring yourself up to speed with our introductory content.

Get started

Bring yourself up to speed with our introductory content.

  • collaborative browsing (co-browsing)

    Collaborative browsing (also known as co-browsing) is a software-enabled technique that allows someone in an enterprise contact center to interact with a customer by using the customer's Web browser to show them something. Continue Reading

  • e-support

    Part of the growing trend toward online customer relationship management (CRM), e-support is the electronic (usually Web-based) version of customer service that would otherwise have required either a visit to a company or a telephone call. Continue Reading

  • level of support (support level)

    Level of support indicates a specific extent of technical assistance in the total range of assistance that is provided by an information technology product (such as a software product) to its customers. Continue Reading

  • talking translator

    A talking translator is a program that translates words and phrases from one language to another language and delivers the translation to the user as audio information. Continue Reading

  • issue tracking system (ITS)

    An issue tracking system (ITS) is a software application that allows an enterprise to record and follow the progress of every problem or "issue" that a computer system user identifies until the problem is resolved. Continue Reading

  • trouble ticket (trouble report)

    A trouble ticket (sometimes called a trouble report) is a mechanism used in an organization to track the detection, reporting and resolution of some type of problem.Continue Reading

  • Digital Silhouettes

    Digital Silhouettes is the trademarked name that Predictive Networks has given to user profiles that are established through gathered click stream data and artificial intelligence (AI) processes.Continue Reading

  • Customer loyalty quiz answers

    Every organization struggles with customer loyalty. Find out how much you know about customer loyalty with the answers to SearchCRM.com's Customer loyalty quiz.Continue Reading

  • Customer loyalty quiz

    Figuring out how to attract and retain happy customers is a struggle for every organization. Find out how much you know about customer loyalty with this quiz. You'll find the most common terms related to customer loyalty, as well as technology ...Continue Reading

  • geotargeting

    Geotargeting is the practice of customizing an advertisement for a product or service to a specific market based on the geographic location of potential buyers. Every country, province, state, county or city in the world can constitute a niche ...Continue Reading

  • service assurance (SA)

    Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management solutions in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that...Continue Reading

  • Enterprise CRM software vendors quiz answers

    Looking for a cheat sheet to SearchCRM.com's Enterprise CRM software vendors quiz? Read answers and get detailed information on the latest CRM vendor news and product releases.Continue Reading

  • Enterprise CRM software vendors quiz

    If you've followed the CRM market closely in the past year, you won't have too much trouble answering the questions in this quiz on Enterprise CRM vendors. Test yourself on vendor headlines and the latest CRM products here.Continue Reading

  • crowdcasting

    Crowdcasting is a problem-solving and idea-generating tactic in which a corporation disseminates details of a specific problem or situation to a carefully chosen group of people for possible solutions. The process is often conducted as a contest. ...Continue Reading

  • Streamlined Sales Tax (SST)

    The Streamlined Sales Tax (SST) program is a cooperative arrangement among states in the United States for the collection and payment of retail sales taxes when the seller and the purchaser are located in different taxing jurisdictions... (Continued)Continue Reading

-ADS BY GOOGLE

SearchContentManagement

SearchUnifiedCommunications

SearchDataManagement

SearchEnterpriseAI

SearchERP

Close