Introduction to Customer Experience

Hyland releases AI agent platform and vertical integrations
Can Hyland be all things to all customers?
Top records management certifications to consider
Records management certifications can help professionals build expertise in information governance, privacy, security, compliance...
Docusign upgrades AI-fueled contract management platform
Docusign moves further into electronic signature- adjacent tech territory, taking on the likes of Salesforce, Oracle, ServiceNow,...

4 strategies to control unified communications costs
Reduce UC license waste, strengthen compliance and improve ROI with strategic governance. Explore four key strategies for IT ...
Why midmarket buyers are rethinking their UCaaS strategies
Midmarket companies are turning to UCaaS as limited IT resources drive demand for platforms that provide AI, integrations and ...
Building AI governance strategies for modern UC platforms
An effective AI governance strategy for UC requires human review, bias mitigation, data transparency and security controls. CISO ...

Unstructured data needed, but often untapped, for agentic AI
AI development initiatives hinge on the quality and completeness of the underlying data, but research from BARC shows that many ...
Why enterprise AI depends on the semantic layer
Semantic layers are moving from BI tools into the core analytics stack as AI agents query enterprise data, requiring governed ...
Neo4j's GraphAware acquisition targets new customer segment
The purchase adds analysis capabilities for government agencies that work on top of the vendor's graph database, expanding its ...

Trump AI order targets frontier model prerelease review
The White House's voluntary AI executive order creates a prerelease review process for frontier models, raising questions about ...
Futurists predict what's next for AI and emerging technology
The clock is ticking for businesses to start researching and investing in a range of emerging technologies. Experts weigh in on ...
Controlling AI sprawl: A practical guide for the C-suite
As AI tools proliferate across enterprise teams, leaders must ensure AI use isn't redundant or unsanctioned. Do you know all the ...

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AI feature spend is the new software cost-control problem
Embedded AI features turn software cost control into an operating problem involving usage, ownership, renewals, value tracking ...
Hybrid architecture as a permanent enterprise model
Hybrid architecture is no longer a waypoint on the path to full cloud adoption. It's the destination. Success depends on ...
AI decision trails are the new audit trail
As AI tools summarize, score, route, recommend and move work forward, enterprises need records that show what the AI shaped, what...