Features

Features

• Oracle Siebel vs. Salesforce faceoff: Siebel is more versatile

  In this Oracle Siebel vs. Salesforce faceoff, one consultant says Siebel users have more options without paying much more than Salesforce customers.  Continue Reading

• Social media for businesses begs for more listening and less marketing

  Some businesses have figured out social media CRM, but others still take a one-sided approach and don't hear customers, industry observers say.  Continue Reading

• Rehab network gets Web marketing help with call-tracking software

  Foundations Recovery Network discovered a SaaS offering that measures telephone calls and Web visits made through Google AdWords.  Continue Reading

• Tablets for business improve sales and CEM

  Companies are increasingly giving their salespeople tablets so they can close deals without having to step foot in the office.  Continue Reading

• Contact center technology helps children track Santa Claus' sleigh

  NORAD continues Christmas Eve tradition by offering children a toll-free number to learn Santa Claus' whereabouts.  Continue Reading

• CIO whips Bally Total Fitness into shape with new CRM techniques

  Bally Total Fitness CIO Guy Thier wants to turn around the health club chain's image with new CRM strategies.  Continue Reading

• Social media channels and contact centers can play together

  Proper staffing, training and strategies can make social media channels work wonders in a contact center, according to industry observers.  Continue Reading

• Mobile engagement at Krispy Kreme: Clever sensors ping doughnut lovers

  Easy-to-use apps that are designed specifically for mobile devices are a great way to engage customers. Just ask the folks at Krispy Kreme.  Continue Reading

• Mobile channels: The right and wrong way to reach busy customers

  The increased use of mobile applications means contact centers must properly use mobile channels to connect with their customers, experts say.  Continue Reading

• Advanced technologies seen as aid to contact center agents

  Contact center agents will get help with customer channels from advanced technologies, industry observers say.  Continue Reading

• Emirates Airlines creates a Windows 8 CRM application for the sky

  Emirates Airlines created a Windows 8 CRM application for the HP ElitePad 900 to improve customer relations.  Continue Reading

• CEM requires more than just customer service skills

  It’s not just tools companies need to power customer experience management; it’s employees who can do the job. And the skills those workers need to go far beyond mere customer service.  Continue Reading

• CEM jobs employ both sides of the brain

  Every customer experience management project needs a creative thinker, but what about a numbers guy or a people person? Success depends on getting all three in one hire, industry observers say.  Continue Reading

• Customer experience management technologies shape business strategies

  With technology rapidly changing, companies want the latest innovations that mesh with their customer experience management strategies. But it also takes the right employees to make CEM work, industry observers say.  Continue Reading

• Sales compensation management system boosts visibility at prosthetics supplier

  Salespeople at a California prosthetic supplier get paid faster, work smarter with sales compensation management system software.  Continue Reading