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Team building activities for the call center

This chapter provides three easy team-building activities for call center managers to use with their teams. Find simple ways to build rapport in your call center, even if it includes virtual or remote agents. The activities offer point-by-point instructions and tips for success.


Excerpted from "More Quick Team-Building Activities for Busy Managers: 50 New Exercises That Get Results in Just 15 Minutes" by Brian Cole Miller. Copyright © 2007 Brian Cole Miller. Published by AMACOM Books, a division of American Management Association, New York, NY. Used with permission. All rights reserved. For more information about this book and other similar titles, visit AMACOM Books.

Chapter 3: Welcoming: Introductions and Icebreakers

This excerpt includes three activities: Bet You Didn't Know This, Cell Phone Rings and Human Poker.

Activity: Cell Phone Rings

This is...
A fun introduction or icebreaker activity in which participants introduce themselves by playing their cell phone ring.

The purpose is...
For participants to learn a little bit about each other that is not work related.

Use this when...

  • Participants don't know each other well.
  • You want the participants to warm up, begin talking to each other and connecting without getting too personal or intrusive.
  • You don't have prep time and/or materials for anything more elaborate.

Materials you'll need...
Each participant needs a cell phone.

Here's how...

  1. Have each participant introduce himself or herself with relevant information (name, position, location, etc.).
  2. The participant then plays his or her cell phone ring tone and explains why he or she chose that particular tone.
For example...
"My name is Lynn. This is my cell phone ring. I chose this one because I'm often outside watching my son's baseball games. If my phone rings in my purse, I need it to be loud and obnoxious so that I'm sure to hear it!"

Ask these questions...

  • Why did you choose that ring tone?
    (I wanted something that reminded me of the telephone ring I heard when I was a kid; It just came with the phone, and I never changed it; My son likes to change it on me periodically.)

  • Do you have separate ring tones for special individuals or numbers?
    (No, I hardly know how to change this one; Yes, so I can know ahead of time if I want to answer or not; No, that would take too long to set up.)

  • When do you turn your phone to vibrate? Off altogether?
    (As a single mother, I never turn it off completely; I turn it off in meetings; I only use it to make emergency calls, so I rarely ever turn it on.)

  • How can we get to know more about each other back on the job?


    Read the rest of this excerpt and download Chapter 3: Welcoming: Introductions and Icebreakers for the rest of this activity along with two others.

    Read other excerpts and download more sample chapters from our CRM and call center bookshelf

    To purchase the book, visit www.amacombooks.org or www.amazon.com.

    Visitors to this site are granted permission to download or print out one copy of the AMACOM content from the Web site for personal use only and agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate this material without prior written permission of the copyright owner (AMA).

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