|You'll find much more expert advice on call center vendors in our Ask the Expert feature. If you're looking for personalized advice, pose your own question to Donna Fluss.
Donna is the principal of DMG Consulting LLC, a firm specializing in delivering customer-focused business strategy, operations and technology for Global 2000 and emerging companies. Ms. Fluss is a recognized leader and visionary in contact center and real-time analytics. She is the author of The Real-Time Contact Center, the industry-leading 2006 Speech Analytics Market Report and the annual Quality Management/Liability Recording Product and Market Report.
To continue researching VoIP vendors, return to SearchCRM.com's All-in-One-Guide: VoIP in the call center